I desire to be the new high energy Employment Services Manager excelling in Customer support, problem solving and concentrating on a team effort for the rural sites with in the Department of Human Services district 3.
My career with the ERN program includes the responsibilities for Substitute Trainer;
Being trained and responsible for having the knowledge to cover all Supported Work classes. Which is facilitating class rooms with any where from 2 to 15 Customers. Following the same curriculum as the regular Trainer in subjects which range from;
Barriers a person may have to employment, how to give excellent Customer Service above what the customer maybe expecting or needing. Direct Care as if you wanted to walk right in and work in a Doctors office, Office Skills to back up your knowledge in Word and the Excel programs and Job Readiness to have a perfect image of want an employer wants in his or her employees to look and act like.
With the hands on with Customers there is always the addressed program and policy issues, which need to be followed through with a Customer or Co-worker. Collaborate with team members to identify and accomplish their Personal Development Plan objectives. Continue to develop and be held accountable for the best practices and improved service delivery and keep up-to-date, thorough and accurate case files with no exceptions to lack of information for the Case Managers or ERN Supervisors involved.Evaluated team member performance and offered constructive feedback as well as take constructive criticism myself. Mentored less experienced Trainers in all the subjects I have learned and in safety issues that may arise with in the scope of a Trainer.
Covering the Job search instructional classes is another part of the training help ERN provides to our referred Customers. This program is similar to the Supported Work program with the documentation and communication aspect. It is different in the support of obtaining employment and being financially sustainable with in their family that we provide. Some days I teach an educational in a Workshop setting where there maybe resume' writing, an effective job search or individual assistance with completing a Turn Around Statement, which is for our Customers who have a criminal background. Other days Open Lab is scheduled for our Customers where they can work independently on their resumes or job search on the computers at recommended sites.
Being an active Home Visitor is a very independent position. Again all the documentation and communication have to be in real time and accurate. In this position I am proud to part of the Home Visitor Team. It can be a stressful position on some days with safety concern arising without notice. I have to be calm and rely not only on my extensive training but also my instincts. I have a wonderful support of Supervisors that are concerned and active in the roll of safety.
I am sent out as a Home Visitor with referrals to Customers by Case Managers, Training Staff and partners within our program. There are many reasons I visit Customers homes. Being a No Show No Call to trainings or appointments, calling in three times in a row to miss class or appointment. To deliver Job Appointments for Case Managers. This position has the most documentation's I believe in all three jobs I do. Home Visitors have documentation for safety for themselves which includes; Mapping route out, entering address' on Outlook email program Calendar, writing arrival, departure and date on a white board out side cuticle. Never leaving office with out Identification, cell phone and all our Customers private information always locked in side our briefcase.
Within these roles I was awarded the Star Award by my Peers at the ERN program. This award was given to someone who goes above and beyond in their job. I was very proud to receive this award, to me it said my co-workers trusted, respected and I was very diverse in my was of communicating. This is a very important skill to have when you have to communicate with so many different levels of education, cognitive ability and some from poverty.
I was in the position of a Job Developer for Garten Services;
This also was a very individual position. I helped adults with special needs find employment. I was referred Clients through the Department of Human Services Disability Division. Sometimes this looked like a Job Shadowing day with someone in a Career they thought they may like. It maybe a Work Experience placement to gain employment experience if they have never had a job before. Learning not only a skill but how to dress, how to be respectful to Supervisors, Co-Workers and Customers to the business. To get up and be on time for work, what would be their mode to transportation. Giving these folks not only a way to be financially sustainable, to help give them self esteem was a wonderful feeling. Whether it was yes I can do that job, or I can prove someone wrong. I can work and be a contributing person in society.
As with a Trainer with Shangri La and working with DHS their was a lot of tracking and communication. I was speaking with Case Managers and Employers at least once a week, documenting every single thing seen, heard and read about my Clients. The documentation went to my Supervisor, Case Managers, the person responsible for my Client and the Client themselves.
Being Vocational Specialist was a wonderful challenge for me.
I had been an Assistant for the Special Education classes in the High School for a year. The Assistant to the Superintendent approached me one day to propose a new position she would like me to take over. She had a vision of someone in the Vocational Specialist role that could help our students with real life challenges after High School with employment. Mainly our Special Education students. With having my own business and the wonderful experiences the teachers I had worked for gave me. I felt I did have the skill sets that where needed to bring this next level of education to the students of Stayton High School.
The community welcomed the opportunity to have students in their business learning a range of different skills. The opportunity for some was dusting and making sure the stock was all facing forward in the same way. For some it was the chance to learn booking and tracking expenses.
With this again comes a lot of communication and documentation. I was in on Education Plan meetings with Counselors, Teacher, Parents and the Student. Using all the experience we all had guiding the Student to achieve being the best they could be.
I have many classes in Business and Early Childhood Teaching. I never completed one degree to receive an official diploma at the College.
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