• Dashboard
  • Resumes
  • Cover Letters
  • Resumes
    • Resumes
    • Resume Builder
    • Resume Examples
      • Resume Examples
      • Nursing
      • Customer Service
      • Education
      • Sales
      • Manager
      • View All
    • Resume Search
    • Resume Templates
      • Resume Templates
      • Microsoft Word
      • Professional
      • Modern
      • Traditional
      • Creative
      • View All
    • Resume Services
    • Resume Formats
      • Resume Formats
      • Chronological
      • Functional
      • Combination
    • Resume Review
    • How to Write a Resume
      • How to Write a Resume
      • Summary
      • Experience
      • Education
      • Skills
        • Skills
        • Hard Skills
        • Soft Skills
    • Resume Objectives
  • CV
    • CV
    • CV Examples
    • CV Formats
    • CV Templates
    • How to Write a CV
  • Cover Letters
    • Cover Letters
    • Cover Letter Builder
    • Cover Letter Examples
      • Cover Letter Examples
      • Customer Service
      • Marketing
      • Sales
      • Education
      • Accounting
      • View All
    • Cover Letter Services
    • Cover Letter Templates
    • Cover Letter Formats
    • How to Write a Cover Letter
  • Questions
  • Resources
  • About
    • About
    • Reviews
  • Contact
  • jane
    • Settings
    • Help & Support
    • Sign Out
  • Sign In
Member Login
  • LiveCareer
  • Resume Search
  • Employer
Please provide a type of job or location to search!
SEARCH

Employer Resume Example

Love this resume?Build Your Own Now
EMPLOYER
Summary
Technical Support / Desktop support Highly motivated, hardworking, IT professional with excellent organizational and people skills who listens attentively and provides well-thought out solutions in a timely manner using phone and remote online support systems. Has an extensive academic background in Information Technology with a concentration in Networking and 6+ years of experience working in desktop and network support. Well trained in hardware and software diagnostics with an addition in virus, malware, and adware removal and prevention and focus in data recovery and security. Working knowledge of office equipment with skills in configuring network hardware such as IP Phones, all in one printers, ASA's , access points, routers and modems with the company system image deployed via PXE boot or installation from USB devices.
Highlights
  • User Training Documentation
  • Identify Client Needs & FulfillmentClient-focused
  • Problem Identification/Analysis
  • Project Management
  • Organizational Skills
  • Oral Communication
  • Managing Stress
  • Detail Orientated
  • Judgment/Decisiveness
  • Mobile Device Troubleshooting
  • Windows & Mac Platforms
  • Hardware Testing & Deployment
  • Configuring/Install Network Hardware
  • CAT5 Cable Installation
  • System & Software Upgrades
  • Infection Presentation & Removal
  • PXE Imaging & Remote Deployment
  • Setup of Remote Office Kiosks
  • Disaster Recovery Preparation Operating Systems
  • Windows - NT/2000/XP/7/8 Linux- Ubuntu Mac - OSX 7/8/9/10.5/10.8
  • Servers
  • Windows Server 2003/2008/2012 Exchange 2003/2012
  • Programming Languages
  • MySQL,SQL,Visual Basic,C#,C++,HTML,XML
  • Hardware
  • Cisco IP Phones/ Routers/ASA's/Switches/Servers/Access Points/Printers/Scanners/Solid State Hard drives/ SATA Hard drives/ RAM/Processors/Heat Syncs/Fans/Motherboards/Keyboards/LCD Panels
  • Software
  • Microsoft Lync 2010/2011(Mac), Microsoft Exchange. Exchange PowerShell, Microsoft Office 2003/2007/2010/2013/, Microsoft SCCM 2012, Citrix Receiver, Citrix Server, Crash Plan Backup and Recovery, Rollback RX software, VMWare virtual machines , Oracle Virtual box, Radivision Video Conferencing/Administrations, Active Directory, Zimbra Mail Administration, Oracle
  • Training and development
Experience
07/2012 to Current
Employer
  • Entrusted with responsibility for new employee orientation of IT programs, systems and navigation of the company's internal page Install and repair computer hardware on company laptops and desktops Reinstall Operating systems Perform routine hardware and software maintenance Setup users' Exchange or Zimbra accounts on smart phones cross platforms Create and maintain user support documentation Install and configure network equipment in existing and new office locations in conjunction with networking team.
  • Complete assigned tickets in timely manner.
08/2011 to 01/2012
Counter Intelligence AgentManulife - Pasadena , CA
  • Assist customers within the Precinct's Standard Operating Platform (SOP) Provide initial contact with clients and check in products for service Perform basic testing to determine product needs and service solutions Facilitate in-store sales, upgrades, installations and service Maintain knowledge in troubleshooting hardware, peripherals, software, operating systems and Internet connections Proficiency in software installations and upgrades.
11/2009 to 01/2011
Sales AssociateSaic (Science Applications Int.) - Eglin Air Force Base , FL
  • Using knowledge and experience on the new technology to build trust of customer while making their shopping experience the best and giving them a complete solution.
  • Administrative duties- answering phones, opening/closing store, attendance at meetings.
  • Down stock all product to keep inventory in all systems update to date.
  • Meet all weekly sales goals while maintaining excellent customer service.
PC TechnicianCity , STATE
Education
Bachelor of Science: Information Technology Network EngineeringKeystone College - City, StateInformation Technology Network Engineering
Skills
Active Directory, Administrative, Backup, basic, C++, Cable, CAT5, Cisco, Citrix, closing, Oral Communication, Hardware, computer hardware, Client, clients, excellent customer service, LCD, desktops, Disaster Recovery, Documentation, Hard drives, HTML, Imaging, inventory, IP, Languages, laptops, Linux, Mac, Managing, meetings, Access, C#, Exchange, Microsoft Exchange, Mail, Microsoft Office, Office, Windows, 2000, Windows - NT, Motherboards, MySQL, navigation, Network Hardware, network, networking, Operating Systems, Oracle, Organizational Skills, page, peripherals, Printers, Processors, Programming, Project Management, PXE, RAM, Routers, sales, Scanners, Servers, SOP, SQL, Switches, user support, User Training, answering phones, Phones, Troubleshooting, Upgrades, Video Conferencing, Visual Basic, XML
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

63Fair
Resume Strength
  • Completeness
  • Formatting
  • Word choice
  • Length
  • Measurable results
  • Strong summary
  • Typos

Resume Overview

School Attended

  • Keystone College

Job Titles Held:

  • Employer
  • Counter Intelligence Agent
  • Sales Associate
  • PC Technician

Degrees

  • Bachelor of Science : Information Technology Network Engineering

Create a job alert for [job role title] at [location].

×

Advertisement

Similar Resumes

View All
Employer-Relations-Specialist-resume-sample

Employer Relations Specialist

Amarillo College

Dumas , TX

Employer-Representative-II-resume-sample

Employer Representative II

Newton Public Schools

Newton , MA

UI-Employer-Tax-Representative-resume-sample

UI Employer Tax Representative

Safelite Autoglass

Union City , CA

  • About Us
  • Privacy Policy
  • Terms of Use
  • Sitemap
  • Work Here
  • Contact Us
  • FAQs
  • Accessibility
  • EN
  • UK
  • ES
  • FR
  • IT
  • DE
  • NL
  • PT
  • PL
customerservice@livecareer.com
800-652-8430 Mon- Fri 8am - 8pm CST
Sat 8am - 5pm CST, Sun 10am - 6pm CST
  • Stay in touch with us
Site jabber winner award

© 2022, Bold Limited. All rights reserved.