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EMPLOYER
Summary
Technical Support / Desktop support
Highly motivated, hardworking, IT professional with excellent organizational and people skills who listens attentively and provides well-thought out solutions in a timely manner using phone and remote online support systems. Has an extensive academic background in Information Technology with a concentration in Networking and 6+ years of experience working in desktop and network support. Well trained in hardware and software diagnostics with an addition in virus, malware, and adware removal and prevention and focus in data recovery and security. Working knowledge of office equipment with skills in configuring network hardware such as IP Phones, all in one printers, ASA's , access points, routers and modems with the company system image deployed via PXE boot or installation from USB devices.
Highlights
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Experience
07/2012 to Current
Employer
- Entrusted with responsibility for new employee orientation of IT programs, systems and navigation of the company's internal page Install and repair computer hardware on company laptops and desktops Reinstall Operating systems Perform routine hardware and software maintenance Setup users' Exchange or Zimbra accounts on smart phones cross platforms Create and maintain user support documentation Install and configure network equipment in existing and new office locations in conjunction with networking team.
- Complete assigned tickets in timely manner.
08/2011 to 01/2012
Counter Intelligence AgentManulife － Pasadena , CA
- Assist customers within the Precinct's Standard Operating Platform (SOP) Provide initial contact with clients and check in products for service Perform basic testing to determine product needs and service solutions Facilitate in-store sales, upgrades, installations and service Maintain knowledge in troubleshooting hardware, peripherals, software, operating systems and Internet connections Proficiency in software installations and upgrades.
11/2009 to 01/2011
Sales AssociateSaic (Science Applications Int.) － Eglin Air Force Base , FL
- Using knowledge and experience on the new technology to build trust of customer while making their shopping experience the best and giving them a complete solution.
- Administrative duties- answering phones, opening/closing store, attendance at meetings.
- Down stock all product to keep inventory in all systems update to date.
- Meet all weekly sales goals while maintaining excellent customer service.
PC TechnicianCity , STATE
Education
Bachelor of Science: Information Technology Network EngineeringKeystone College － City, StateInformation Technology Network Engineering
Skills
Active Directory, Administrative, Backup, basic, C++, Cable, CAT5, Cisco, Citrix, closing, Oral Communication, Hardware, computer hardware, Client, clients, excellent customer service, LCD, desktops, Disaster Recovery, Documentation, Hard drives, HTML, Imaging, inventory, IP, Languages, laptops, Linux, Mac, Managing, meetings, Access, C#, Exchange, Microsoft Exchange, Mail, Microsoft Office, Office, Windows, 2000, Windows - NT, Motherboards, MySQL, navigation, Network Hardware, network, networking, Operating Systems, Oracle, Organizational Skills, page, peripherals, Printers, Processors, Programming, Project Management, PXE, RAM, Routers, sales, Scanners, Servers, SOP, SQL, Switches, user support, User Training, answering phones, Phones, Troubleshooting, Upgrades, Video Conferencing, Visual Basic, XML
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Resume Overview
School Attended
- Keystone College
Job Titles Held:
- Employer
- Counter Intelligence Agent
- Sales Associate
- PC Technician
Degrees
- Bachelor of Science : Information Technology Network Engineering
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