Motivated, enthusiastic educator with 10+ years experience fostering a cohesive adult learning atmosphere for training both computer programs and soft skills.
Designed, developed, and facilitated professional skills development training courses. Created customized communication pieces, educational bulletins and website articles. Effectively met required deadlines and quality standards on training materials. Determined client needs and provided professional consultation to organizational leaders regarding workforce issues.
Developed and implemented interesting and interactive learning mediums to increase understanding of course materials. Collaborated with design team to create interesting classroom teaching methods.
Possessed strong ability to develop and present training materials. Established 8 week training course for new claims processors to ensure a complete understanding of software program and departmental policies and procedures. Facilitated nationwide training classes for implementation of new software programs.
Processed insurance claims with a 99% error-free rate. Researched and documented problem claims, ensuring correct payment to providers. Established effective internal reports.
Effectively performed all duties relevant to managing office staff, payroll, and recording keeping.
Recorded and reconciled cash and credit card transactions in a retail environment. Processed payroll, submitted tax reporting, established inventory records, billed clients, and reconciled bank account transactions.
Processed 800+ hourly employees payroll checks. Prepared and submitted tax payments, including payroll tax and Use tax. Reconciled to the penny several bank statements totaling $1,000,000.00+ on a monthly basis.
Designed training materials for new computer system using only programming specs. Scheduled and facilitated training classes for the Purchasing department. Evaluated and monitored students' progress via assessments and homework assignments.
Maintained a 4.0 GPA.
Ranked 1st in graduating class, with a 4.0 grade average. Member of Student Council, National Honor Society, and French Club. Received Academic Achievement Awards for French and Advanced Mathematics.
Training for Trainer Excellence Certificate
Treasurer, Nutley Central Little League, 1989-1990
Farm League Director, 1988-1989
Little League, Coach, 1985-1990
Toastmasters International, member 2011-2012
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