An ambitious and passionate individual with a strong sense of commitment and a willingness to achieve excellence. Able to demonstrate high levels of initiative, collaboration and the ability to work on a team.
Excellent Customer Service
Excellent communication skills.
Proficient on Microsoft Office, Word, Excel Power Point.
Investigated and analyzed employee's complaints to identify and resolve issues.
Answered multiple phone lines, transferred calls to corresponding departments.
MultitaskingPerformed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use. Computer Skills Proficient with Microsoft Word, Excel, Power Point, Excel, Outlook, Opera, HotSos, LMS, KRONOS, Workday, Insider Education, AS400, Infinium, HR Logix, Cisco, Data Entry.
Vdara Hotel and SpaLas Vegas, NVEmployee Concierge06/2014 to CurrentProvide customer service for staff members while performing administrative and clerical support related to all Human Resources functions. Handle sensitive employee information while solving various employee concerns with Payroll, Benefits and general HR inquiries. Assist employees with Workday, Leave of Absence, Time Off. Plan and Coordinate Employee Events. In charge of all OWN IT drawings. Insider Education Admin. Set up all materials for new hire orientation. Payroll Uploads. Translate confidential paperwork, employee statements.
Aria Hotel and CasinoLas Vegas, NVEmployee Concierge/Payroll Clerk07/2012 to 06/2014Provide customer service for 8,000 staff members while performing administrative and clerical support related to all Human Resources functions. Responsible for preparing, maintain and organizing Employee Services files. Assist with various employees inquires, such as account access for new employees. Reset passwords. Coordinate employee photo sessions. Order name badges and other services provided by the property. Provide phone coverage for the HR department. We assist employees with Stop Payments, Direct Deposit, Vacation request, work certifications. Early Check Request, EERF. Assist with Payroll questions and processed term check. In charge of Gaming Registration for employees. Employee Perks/ Discounts/ Services. Translate confidential paperwork and employee statements for Employee Relations. Make appointments for the ER department. Help Employee Programs team with events
Eastside Cannery Hotel and CasinoLas Vegas, NVHR Representative Bilingual05/2011 to 07/2012Assist in all areas of administrative work including data entry, receptionist duties, file organization, answer employees questions and proving information that they might need. Plan, coordinate and assist in supervision of a variety of personnel program areas such as salary, classification, health benefits, Worker's Compensation, FMLA. Sort and distribute mail for all departments. Assist management with the hiring process and paperwork for new hires.
Eastside Cannery Hotel and CasinoLas Vegas, NVFront Desk Clerk/ PBX08/2008 to 05/2011Welcome guest to the property. Answer multiple phone lines and transfer calls for three properties. Check VIP guest in and out of the hotel. Provide information about rooms, restaurants and entertainment for the guest. Assist with billing questions. Sell concert tickets. Provide excellent customer service. Offer assistance to guests and providing every essential to create happy and loyal guest.
Rampart CasinoLas Vegas, NvBus Person10/2006 to 08/2008Identify and safely use all kitchen equipment. Monitor and maintain cleanliness. Prepare all dishes following recipes. Assist guest with questions regarding ingredients. Clean and set up tables. Assist with customer needs. Clean before and after service. Refill condiments as necessary. Work as a team, assisting all guests and employees needs and inquiries.
High School Diploma2007Bonanza High School, Las Vegas, NV, USBonanza High School 2007 Las Vegas, NV High School Diploma
Receptionist, Customer Service, Retail Sales, Hr, Payroll, Clerk, Clerical, Clerical Support, Human Resources, Translate, Billing, Front Desk, Multiple Phone Lines, Pbx, Benefits, Access, Employee Perks, Employee Relations, Payments, Perks, Perks Enterprise, Stop Payments, Kitchen, Compensation, Data Entry, File, Fmla, Health Benefits, New Hires, Leave Of Absence, New Hire Orientation, Workday, Ambitious, As400, Cisco, Cort, Excel, Excellent Communication Skills, Faxing, Filing, Infinium, Kronos, Learning Management System, Lms, Microsoft Office, Microsoft Word, Ms Office, Multitasking, Opera, Outlook, Scanning, Telephone, Telephone Skills, Word