Cheerful and upbeat Certified Nursing Assistant with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Detail-oriented approach to resolving CRM issues. Address individual and trending customer issues with analytical and creative approaches by leveraging strong problem-solving abilities. Diligent in supporting diverse customers with routine and complex requirements to optimize Patient support and boost company loyalty.
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