I am a high school graduate with some college experience. I am currently still attending school, transferring skills into the outside world. I have great math skills, ability to work in diverse groups and communicate well. I have considerable knowledge in customer service. I put the customer first and do what is needed to make them feel satisfied. Also I am a detail-oriented professional with strong technical skills and the ability to learn concepts quickly.
Promoted to higher position at each job I worked.
Recognized by peers and management for going above and beyond normal job functions.
•Proactively process member requests for roadside assistance.
•Receive and review member service requests in a timely manner.
•Enhance member relationships by demonstrating concern for member safety.
•Keep members informed of the status and progress of their service requests.
•Use logic and reasoning skills to address and resolve issues that may impede delivery of quality service.
•Act and interact effectively and productively to provide timely & quality delivery of member roadside assistance needs.
•Build appropriate rapport with the member and service provider network.
•Possess ability to effectively diffuse high tension situations.
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