Emergency Dispatcher Resume Example
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EMERGENCY DISPATCHER
Professional Summary
Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies. Background includes E-911 automatic call distribution and dispatch systems for both emergency and non-emergency calls. Well-versed in assessing extent of emergencies, as well as type of call and location of incident. Experienced with the geography and streets of Ashtabula County. Dedicated 911 Dispatcher offering 34 years of related experience. Familiar with managing emotions and staying clear-headed under pressure. Extensive training in Police and Fire/EMS protocols.
Skills
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Work History
Emergency DispatcherAscension (System Office) – Kansas City , MO
- Operated telephone and radio equipment to receive requests and reports for medical dispatch and firefighting crews.
- Issued local watches and warnings to public in response to inclement weather conditions received from National Weather Service.
- Remained calm in very high-pressure situations and kept callers on line until law enforcement arrived on scene.
- Fielded 911 emergency and non-emergency calls and determined level of support that was needed for response.
- Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
- Automated document flow by ensuring logbooks and fire, accident and emergency reports were maintained with 100% accuracy.
Dispatcher / TAC Officer09/2000 to Current
Performance Team – Houston , TX
Performance Team – Houston , TX
- Trained and mentored many new personnel hired to fulfill various roles.
- Developed lesson plans, instructional materials and written practice tests for dispatching training courses.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Receivedmany 911 and non-emergency calls per 8 hour shift to dispatch calls to appropriate agencies and officers on duty.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Remained calm in very high-pressure situations and kept callers on line until law enforcement arrived on scene.
- Fielded 911 emergency and non-emergency calls and determined level of support that was needed for response.
- Inputted information from all calls into system, using ID Networks software and maintaining accuracy of details.
- Eliminated risks and emergency response delays by efficiently monitoring public safety field units.
- Handled approximately 50-75 cases daily, providing information and treatment recommendations to public, hospital staff and US military for cases such as accidental or intentional overdoses, chemical exposures, animal bites and battery ingestions.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Scanned suspects with NCIS per police requests to determine criminal and driver history, vehicle registration information and license status.
- Automated document flow by ensuring logbooks and fire, accident and emergency reports were maintained with 100% accuracy.
- Aided senior leadership by collecting research for executive decision-making support.
- Tracked stolen articles into National Crime Information Center and monitored government-regulated alarms, including doors, motion sensors and duress tracers.
- Increased timely treatment protocols by leveraging current response and quality assurance requirements.
- 8 hr training on Motorola MCC 7500 Elite Dispatch Console.
- E.A.S (emergency alert system) operator.
- LEADS TAC Officer- responsible for monthly validations of LEADS and NCIC/BCI entries in Statewide Computer.
- 9-1-1 Agency Representative to CAD users group (2015 to present).
Dispatcher04/1997 to 08/2000
Lee County Florida EMS – City , STATE
Lee County Florida EMS – City , STATE
- Directed all dispatching, routing and tracking of county EMS and Fire vehicles.
- Kept detailed track of all available field personnel and all in-progress and completed calls.
- Closely monitored dispatch board to triage and prioritize over many daily calls.
- Documented all changes in computer tracking system.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Received many 911 and non-emergency calls per 12 hrs shift to dispatch calls to appropriate agencies and medics on duty.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Fielded 911 emergency and non-emergency calls and determined level of support that was needed for response.
- Remained calm in very high-pressure situations and kept callers on line until medics arrived on scene.
- Inputted information from all calls into system, using CAD and EMD software and maintaining accuracy of details.
- Eliminated risks and emergency response delays by efficiently monitoring public safety field units.
- Optimized productivity to improve on-time emergency response and life support.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
Education
High School Diploma06/1979St John High School-
City
Certifications
Certified L.E.A.D.S TAC (terminal agency coordinator) Officer
Certified EMD Dispatcher
Certified CPR Dispatcher
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Resume Overview
School Attended
- St John High School
Job Titles Held:
- Emergency Dispatcher
- Dispatcher / TAC Officer
- Dispatcher
Degrees
- High School Diploma 06/1979
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