I aim to achieve a challenging career with Presbyterian Healthcare Services by helping to maintain a productive work environment while building thriving relationships with co-workers, professionals and clients. I want to succeed in a healthcare setting with a reputable institution by championing a policy of amazing healthcare service and professionalism. Practical Knowledge of general computer hardware and software applications (Microsoft Office Suite, email, networking, data entry), extensive multi-line telephone experience, extensive typing experience (fifty two words-per-minute, verified by New Mexico Department of Labor), records management skills, very advanced problem resolution skills with many hours of hands-on training in crisis intervention, experience in delivering outstanding customer service, CPR and AED certifications, basic nursing skills with Nursing Assistant (NA) certificate in-hand, Advanced Emergency Medical and Fire Dispatching certification (NAED), emergency management training (FEMA endorsed), National Crime Information Center (NCIC) certified operator, extremely well versed in multi-tasking while maintaining composure in a high stress environment
SKILLS Team Building Strict and detailed record keeping and report (Continued) writing skills, subordinate performance evaluation and documentation experience, experience in subordinate counseling and encouragement, experience in providing detailed and organized testimony in professional settings, member of several intimate work groups (police squads, dispatch shifts, production teams) which required extensive teamwork and fluid communication, years of daily and constant contact with citizens leading to countless confident and positive interactions, experience in accessing and utilizing vast database systems such as NCIC and New Mexico MVD along with a complex police report database application which allowed for correlation and analysis options (FileNet/Copperfire)
June 2010 to CurrentEmergency Communications Operator
I am responsible for answering emergency and non-emergency phone calls.
I maintain communication with citizens in crisis while providing first aid instructions and crisis intervention techniques.
I am also responsible for categorizing, prioritizing and dispatching a vast array of calls for service while managing police and fire personnel and their respective staffing levels.
My training is extensive with 18 weeks of classroom and hands-on experience including numerous state and federal standardized tests.
I am a certified National Crime Information Center (NCIC) operator wherein I am entrusted with confidential and sensitive information related to law enforcement.
My position dictates that I be fluent and efficient EXPERIENCE while simultaneously utilizing multiple complex computer (Continued) programs and tools.
My duties require shiftwork and occasionally working for extended periods of time.
Albuquerque Police DepartmentJune 2007 to August 2009Police Service Aide & Police Cadet As Police Service Aide
I assisted officers on patrol with traffic accidents, misdemeanor offenses, parking enforcement, traffic control and traffic collision investigations.
I was required to attend court proceedings on all written reports I filed.
As a Cadet I began training in the Albuquerque Police Academy.
I was required to achieve and maintain strict physical conditioning protocol.
I learned various self-defense tactics, qualified in various firearms usage and was trained in effective communication skills.
I obtained several certifications required including: crisis intervention, critical incident management, taser usage and chemical spray.
Lubricar, IncJune 2001 to May 2007
August 2009 to June 2010Team Leader
I began working as an entry-level technician and learned various skills including cash handling, quality customer service and basic vehicle maintenance.
I was eventually promoted to Team Leader where I organized job duties and assignments of my co-workers.
I resolved problems that would arise and filled in as an acting manager when needed.
I helped train new employees and expanded my knowledge by obtaining ancillary and emissions certifications.
I was cross-trained to provide services in all areas of the business.
Education and Training
Central New Mexico Community CollegeAugust 2015Associate's Degree: NursingAlbuquerque, NMNursing
University of New MexicoDecember 2008Bachelor's Degree: Criminology PsychologyAlbuquerque, NMCriminology Psychology
Rio Rancho High SchoolMay 2004Rio Rancho, NMGPA: Member of National Honor Society, Mock Trial, BandMember of National Honor Society, Mock Trial, Band
I am a proactive volunteer in the local community. I housesit for various friends and family acquaintances; I have helped the elderly and the disabled with house and yard work, fed the homeless and provided assistance with infant care at my local church. I have also traveled to Mexico to assist in building houses for the less fortunate. In my current employment, I often go beyond what is required by helping citizens in need obtain information or advice that may help them in their current situation.
COMMUNITY I am a proactive volunteer in the local community. I housesit for various friends and family acquaintances; I have helped the elderly and the disabled with house and yard work, fed the homeless and provided assistance with infant care at my local church. I have also traveled to Mexico to assist in building houses for the less fortunate. In my current employment, I often go beyond what is required by helping citizens in need obtain information or advice that may help them in their current situation.
basic, cash handling, communication skills, crisis intervention, customer service, dispatching, first aid, law enforcement, Team Leader, managing, personnel, Police, quality, staffing, technician, phone, vehicle maintenance, written