email support executive resume example with 10 years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Skills
Target Segmentation
Microsoft Windows and Office
System Performance Assessment
Email Correspondence
Troubleshooting Network Issues
Team Support
Training Material Development
Customer Needs Assessments
Knowledge Base
Email Promotions
Promotions Programs
Resolving Problems and Incidents
Collaborative Team Player
Software Evaluation
Customer Satisfaction
Online Chat Support
Customer Communication and Empathy
Incoming Call Management
Software Release and Rollout
Customer Service Training
Friendly and Patient
Remote Technical Support
Access Management Software
Customer Service Support
Work History
08/2019 to Current
Email Support ExecutiveChildren's Hospital Boston – Boston, MA,
Managed and responded to team-leading volume of support tickets and chats submitted via email and through support portal.
Identified and implemented correct solutions to client issues first-time around within established time limits.
Created and maintained knowledge base of articles to enable informed service across support team.
Built trusting relationships with clients through open and honest communication.
Deployed problem solving, analytics and intuitive skills and offered productive solutions that met customer needs.
Configured hardware, devices and software to set up work stations for employees.
Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
Removed malware, ransomware and other threats from laptops and desktop systems.
Patched software and installed new versions to eliminate security problems and protect data.
Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
Increased sales by educating prospects on benefits of products and services in comparison to competitors.
Devised solutions to operations issues related to Outlook and Apple, working closely via phone, email, live chat and web teleconference.
Oversaw technical Cpanel issues and troubleshooting requests to resolve surfaced problems.
Implemented Google-based SEO and ad campaigns to meet budget specifications.
Performed pre-release and live diagnostic testing, eliminating bugs and security flaws from in-development and extant product releases.
Maintained advanced knowledge of several programming languages.
Pulled from PHP, SQL, JavaScript and other back-end library knowledge to bolster programming resources.
Multi-tasked across multiple functions and roles to generate project results and meet deadlines and organizational expectations.
10/2016 to 12/2019
Clinical CoordinatorZeal Credit Union – Livonia, MI,
Coordinated, monitored, assigned and documented patient and clinical care activities.
Implement new policies and educate staff on changes.
Developed and adjusted work schedules for staff.
Ordered and maintained appropriate stock of medications and supplies.
Oversaw quality assurance programs to enhance performance and consistently achieve superior care standards.
Managed emergency patients and handled patient treatment concerns.
Communicated with patients, ensuring that medical information was kept private.
Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
Created customized care plans, working with hospital staff and families to assess and meet individual needs.
Reviewed and evaluated test results to suggest care and treatment options.
Successfully negotiated client contract renewals to create increased revenue.
Collaborated with national and international organizations to leverage industry connections.
Assessed information gleaned from interviews, educational, and medical records, consultation with other professionals and diagnostic evaluations to identify clients' abilities, needs and eligibility for services.
Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
Scheduled appointments with applicants to gather information and explain benefits processes.
07/2014 to 10/2016
Corporate TrainerFresenius Medical Care – Springfield, MA,
Conducted evaluations and observed employee performance to identify areas of needed improvement.
Monitored employee progress and gave feedback to management and additional training requirements.
Led cross-functional training for external and internal clients and created all training materials and exams.
Held demonstrations and one-on-one coaching sessions on use of Banking equipment.
Prepared educational materials such as module summaries, videos and informational packets.
Developed effective training manuals, modules and teaching aids.
Collaborated with management to identify company training needs and scheduling.
Developed training programs to meet company objectives.
Authored, updated and implemented training procedures.
Held online and conference call training session to accommodate off- site employees.
Developed and responded to incoming and outgoing correspondence.
Improved organizational efficiency and control costs by educating 300 employees on resource and time management.
Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
Maintained records on attendance and participation.
Improved organizational efficiency and control costs by educating employees on resource and time management.
Improved organizational efficiency and control costs by educating 300 employees on resource and time management.
08/2012 to 09/2014
Pharmaceutical Sales RepresentativeMarks Drug – City, STATE,
Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
Identified opportunities and developed business cases to introduce new products and features while learning marketing segmentation processes and optimizing product segmentation for positioning, product bundling, and pricing.
Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Achieved top performance by strategically adapting to rapidly changing, competitive environment.
Tracked company inventory in multiple databases and prepared and filed required clinical documentation and reports.
Computed total costs and profit requirements for customer sales to provide accurate pricing.
Educated physicians and pharmacists on drug use, benefits, dosage and risks.
Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
Exceeded sales goals, increased revenue and facilitated sales.
Education
Expected in to to
Bachelor of Science: Management Information Systems Harvard University - Cambridge, MA GPA:
Taking online classes to finish with certificate and certification.
Expected in 05/1999 to to
High School Diploma: Waukegan High School - Waukegan, IL, GPA:
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