A creative and resourceful community service professional talented at quickly mastering new skills and processing new information. A dedicated employee who interacts effectively with city officials and citizens alike.
•Interpret State and Federal guidelines and determine how they apply to each individual situation.
•Assuring applicants understand important change reporting requirements, training each client on the process of using electronic benefit cards and the proper use and care of benefits and referral of applicants/recipients to other community services.
•Manage ongoing caseload and react to numerous changes under strict deadlines.
I worked as a Wholesale Shipping Clerk at Phillips Van Heusen.
•Ran reports to determine which shipments were due to be sent out, requested routing and arranging carriers.
•Prepared bills of lading, ensuring the entire shipment was ready to go and that all the paperwork was correct.
•Ensured the drivers signed and dated the manifest and bills of lading.
•Prioritize and dispatch events entered into the computer system to the appropriate units available, ensuring that the units have all relevant information that will enable them to do their job as safely as possible, and ensuring that the events are dispatched within the required time frames.
•Completing people and vehicle searches on the Police database, searching all other available databases for any additional information that will help the street staff do their job more effectively.
•Accessing the SOP's when required to ensure correct procedures are being followed.
•Accurately recording the location of street staff and updating that information as it changes, constantly monitoring the radio channel for any “chatter” so that I know what is happening even if the staff aren't talking to me directly.
•Responding quickly and decisively when situations change.
•Assisting street staff with any queries or phone calls they require, contacting appropriate services when asked.
•Advising Team Leaders/Shift Supervisors of any major events, seeking advice when needed.
•Answering incoming calls to NorthComms, including calls on the 111 emergency line, the general and traffic line as well as calls from other police staff.
•Entering events into the computer system accurately and quickly with the correct priority code, using the correct questioning technique to ensure all necessary information is obtained.
•Gathering all relevant information on potential dangers or risks to attending units and ensuring the dispatcher is alerted.
•Dealing with people from different cultures or people who are upset or angry appropriately.
•Giving advice and referring callers on to other agencies when appropriate.
•Updating events as situations change, keeping the informant on the line when required.
Supporting colleagues and sharing information and knowledge.
•Interviewing clients to determine their eligibility to benefits, grants and advances.
•Maintaining clients benefits at the correct rate, affecting changes where required, negotiating debt repayment.
•Read and interpret legislation.
•Entering information on the departments database accurately.
•Dealing with unhappy, frustrated and sometimes aggressive clients effectively with desirable outcomes.
•Supporting colleagues and sharing information and knowledge.
•Occasionally had the role of Acting Manager when the Service Center Manager was out of the office, dealing with client and staff issues as required.
•Chairman of the OSH (Occupational Safety & Health) Committee for our office.
•First Aid Officer.
•Liaison with Housing New Zealand and Inland Revenue.
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