Recent graduate in government and public policy with excellent research, time management and problem solving skills. Ability to function at a high level in a wide variety of settings. A detail-oriented professional with strong technical skills and the ability to learn concepts quickly.
Excellent quantitative skills
Strong knowledge of public policy and policy making
Experience in research
Excellent research skills
Microsoft Word, Excel, PowerPoint
Proficiency in languages (Arabic, French and English)
Public policy background
Data collection and analysis
Excellent communication skills
PLUS program honoree, a program by the Department of State of outstanding students
North Africa, Middle East and South Asia, 2005-2007.
Certificate of Achievement, Washington Enrichment
Seminar, Jan 2006
Willow Park AcademyBaltimore, MDElementary Teacher Assistant
Teaching French, Greek mythology and reading fluency
Answering phone calls, scanning, faxing, and copying documents
Organizing events, writing and editing formal letters for the school
Maintained detailed administrative and procedural processes to improve accuracy and efficiency.Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information
Conducted small group and individual classroom activities based on differentiated learning needs.Observed and assessed student performance and kept thorough records of progress.Managed classrooms of 20 to 25 students during the absence of assigned teachers
Implemented a variety of teaching methods such as lectures, discussions and demonstrations.Tutored children individually and in small groups to help them with difficult subjects.Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance.Established positive relationships with students, parents, fellow teachers and school administrators.Collaborated with other staff members to plan and schedule lessons promoting learning and student engagement.Used children's literature to teach and reinforce reading, writing, grammar and phonics.
Excellent Start CentreBaltimore, MDPrek-4 Teacher
Ensure smooth and professional operation of the classroom; making lesson plans, and serving as a lead teacher to enhance the effectiveness of the curriculum by coordinating its educational principles with other teachers.
90 Hrs and 45 Hrs certificates
Read stories to the children and taught them painting, drawing and crafts.Employed a variety of materials for children to explore and manipulate in learning activities and imaginative play.Disciplined children and recommended other measures to correct behavior.Offered detailed daily reports that outlined each child's activities.Maintained daily records of activities, behaviors, meals and naps.Promoted good behaviors by using the positive reinforcement method.Distributed quarterly educational assessments, similar to report cards, to each parent.
Odiencia Call CenterMohamadia, MoroccoSupervisor
Supported and handled incoming calls from internal and external clients
Edited and revised all marketing content to guarantee the highest quality of writing.
Implemented and analyzed company policies, technic
Collected customer feedback and made process changes to exceed customer satisfaction goals. al procedures and standards for preserving the integrity of security of data, reports and access.
Provided daily support to ensure company staff had necessary tools to perform tasks efficiently.
Managed team of 20 professionals.
Trained, coached and mentored staff to ensure smooth adoption of a new market
Worked directly with other departments and management to achieve deadline standards
Hired and trained new staff members
Made reasonable procedure exceptions to accommodate unusual customer requests.
Addressed customer service inquiries in a timely and accurate fashionTrained staff on how to improve customer interactions
Assisted with the development of the call center's operations, quality and training processes.
University of BaltimoreBaltimore, Maryland, United StatesBachelor of Arts: Government and Public PolicyGPA: GPA: 3.5 Cum Laude HonorGovernment and Public Policy
University of Nebraska at OmahaOmaha, Nebraska, United StatesInternational StudiesInternational Studies