Electronics Advocate Resume Example Target

ELECTRONICS ADVOCATE

Summary

Experienced manager with excellent client and project management skills. Action-oriented with strong ability to learn new skills. Passionate about being part of a successful team that executes goals consistently. Extensive background in retail and superior customer service. Portfolio available at Linkedin.

Skills

Twenty years of customer service
Seven years of leadership experience
Excellent communication skills

Team leader with consistent support to achieve success
Experienced in Live Event Production
Educated in Audio Engineering and Live Show Production

Experience

12/2017 - CurrentTargetOrlando, FL

Electronics Advocate

Worked in multiple departments including front end, guests services and currently electronics.
Greeted and engaged all guests to help them find and learn about product(s) they were considering to purchase including TVs, TV accessories, headphones, computers, video games, video game consoles, printers, smart watches, cameras. Brands included Samsung, LG, TCL, Bose, Apple, Sony, Nintendo, Microsoft, HP.
Closed sales while offering additional product(s) complimenting their purchase such as Square Trade insurance to extend the life of their product and Pulse home delivery to get a larger product to their home with ease.
Executed planogram of electronics department including weekly marketing and product displays including shippers and signage.
Audited and maintained all stock on sales floor with daily shipments to keep product at optimum levels.
Trained new associates in all aspects of electronics department.
Store ambassador - greeted and directed guests thru every department in the store during major remodel. Kept direct contact with all team leaders and located any product requested that was not available on the floor due to limited space.

01/2017 - 11/2017Showmasters EntertainmentOrlando, FL

Crew Member

Loaded and unloaded gear by hand from freight trucks such as audio and lighting equipment, staging equipment, drapery to help team meet work demands.
Worked with teams setting up lighting equipment including lights, truss, cabling, power supply. Audio equipment including speakers, monitors, audio consoles, power supply, cabling. Drapery including drapery rods, hooks, panels and fabrics.
Coordinated with project lead to understand project needs and provide needed support to meet targets for events located in convention centers, major hotels and stadium locations.
Stayed on call for backup support to provide assistance to events when any call outs or extra help was needed.

10/2010 - 09/2014GameStopOrlando, FL

Manager

Managed multiple locations during career at GameStop.
Held positions ranging from associate, assistant manager and manager.
Managed day-to-day operations, including supervision and assignment delegation for 4-10 member team.
Determined efficient work schedules for team on weekly basis to keep projects moving and each shift properly staffed.
Lead employee performance reviews and discussed improvement strategies with each team member.
Reviewed performance reports and used data to develop continuous improvement initiatives.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Communicated store policy violations to upper management to prevent shrinkage and misconduct.
Coordinated and launched midnight openings for new console and video game releases.
Implemented merchandising plans to drive profitability, executed all monthly planograms and daily price changes.
Maintained asset control and low shrink percentage thru best practices.

02/2007 - 09/2010General Nutrition Centers Inc.Cambridge , MA

Manager

Managed multiple locations during GNC career.
Held positions including associate, assistant manager, and manager.
Managed day-to-day operations, including supervision and assignment delegation for 4-8 member team.
Trained as district manager overseeing several locations within the district. Included weekly visits and audits of store standards, opening/closing procedures, marketing compliance, sales techniques, associate training, best practices, asset control.
Trained 30+ employees in inventory practices, POS systems and product knowledge, contributing to 95% customer satisfaction average rating.
Asset control, bank deposits, register counts.
Educated by certified trainer in supplements and proper intake based on guests goals for health, weight loss, weight gain.

04/2005 - 01/2007Share GroupBoston, MA

Professional Fundraiser

Trained to call recurrent donors to continue giving donations to top nationwide charities including Humane Society, ASPCA, Democratic and Republican committees, Human Rights Campaign, St. Jude, Habitat for Humanity, Sierra Club, Union of Concerned Scientists, San Francisco AIDS Foundation.
Processed donations as high as $2000 by credit card and check thru computer database.
Participated in daily conferences to discuss current charity standards and goals

Education and Training

05/2000Winter Park, FL

Associate of Arts in Live Sound Production Full Sail University

07/1999Winter Park, FL

Associate of Arts in Recording Arts TechnologyFull Sail University

07/1997Chatham, MA

High School DiplomaChatham High School

Resume Overview

Companies Worked For:

Target
Showmasters Entertainment
GameStop
General Nutrition Centers Inc.
Share Group

School Attended

Full Sail University
Chatham High School

Job Titles Held:

Electronics Advocate
Crew Member
Manager
Professional Fundraiser

Degrees

Associate of Arts in Live Sound Production
Associate of Arts in Recording Arts Technology
High School Diploma

Electronics Advocate Resume Example

Resume Score: 80%

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