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Electrolux Resume Example

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ELECTROLUX
Summary
I am seeking a position that will display my dynamic professional attitude with several years of leadership skills and coaching responsibilities. I am an energetic self-starter with a strong logic of a job well done. I am always willing to broaden my leadership and customer service skills.
Skills
  • Excellent customer service
  • Leadership
  • Communication skills
  • Sales Strategies


  • Analytical thinking
  • Coaching and Development
  • Creative Role Play
  • Complaint handling resolution
Experience
Electrolux10/2010 to CurrentMAU, Spherion and Kelly Services (Customer Service Representative)Augusta, GA
  • Mentoring Program where I assist agents with improving Quality Assurance, coach agents on calls, answer questions about accounts and troubleshooting and take some escalated calls
  •  Assist agents with reduction of average handle time
  • Assist agents with coding Service call avoidance files
  • Order and sell parts and service agreements, troubleshooting appliance, and dispatch service
  • Partner with my Nesting manager, coach, and other mentors to improve agents quality and overall morale
  • Holds regular team meetings with nesting agents in absence of manager or coach
  • Correct rework files, Service Call Avoidance files, and duplicate files
  • Navigate different systems and websites acquiring knowledgeable information
  • First call resolution with customers, servicers and dealers
  • Received the most kudos calls two months in a row ( March 2014 and April 2014)
  • Received 100% Schedule Adherence for June 2016
Checker Cab of Augusta06/2009 to 10/2010DispatcherAugusta, GA
  • Multi-tasked while dispatching drivers, answering phones, researching addresses and logging calls.
  • Tentative to detail while communicating with over 40 drivers regarding location and traffic
  • Scheduled medical call pick-ups
  • Cultivated strong relationships with drivers and customers to reduce the stress that comes with last minute changes
  • Monitored any sudden route changes or road construction issues and work with the drivers to establish new routes for timely pick-ups
Just Fresh Cafe'08/2006 to 12/2008Shift Leader/Cater CoordinatorMartinez, GA
  • Supervised 3-5 employees to insure adequate workflow and organized shifts
  • Counted and ordered inventory
  • Prepared catering orders for special events and daily food orders
  • Trained new and current employees on proper customer service practices
  • Controlled operational costs and identified measures to cut waste
Education and Training
Business Management2019Augusta State University
High School Diploma: College Preparatory2003Hephzibah Comprehensive High
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Resume Overview

Companies Worked For:

  • MAU, Spherion and Kelly Services (Customer Service Representative)
  • Dispatcher
  • Shift Leader/Cater Coordinator

School Attended

  • Augusta State University
  • Hephzibah Comprehensive High

Job Titles Held:

  • Electrolux
  • Checker Cab of Augusta
  • Just Fresh Cafe'

Degrees

  • Business Management 2019
    High School Diploma : College Preparatory 2003

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