Electrolux Resume Example MAU, Spherion And Kelly Services (Customer Service Representative)

ELECTROLUX

Summary

I am seeking a position that will display my dynamic professional attitude with several years of leadership skills and coaching responsibilities. I am an energetic self-starter with a strong logic of a job well done. I am always willing to broaden my leadership and customer service skills.

Skills

Excellent customer service
Leadership
Communication skills
Sales Strategies

Analytical thinking
Coaching and Development
Creative Role Play
Complaint handling resolution

Experience

Electrolux10/2010 to CurrentMAU, Spherion and Kelly Services (Customer Service Representative)Augusta, GA

Mentoring Program where I assist agents with improving Quality Assurance, coach agents on calls, answer questions about accounts and troubleshooting and take some escalated calls
Assist agents with reduction of average handle time
Assist agents with coding Service call avoidance files
Order and sell parts and service agreements, troubleshooting appliance, and dispatch service
Partner with my Nesting manager, coach, and other mentors to improve agents quality and overall morale
Holds regular team meetings with nesting agents in absence of manager or coach
Correct rework files, Service Call Avoidance files, and duplicate files
Navigate different systems and websites acquiring knowledgeable information
First call resolution with customers, servicers and dealers
Received the most kudos calls two months in a row ( March 2014 and April 2014)
Received 100% Schedule Adherence for June 2016

Checker Cab of Augusta06/2009 to 10/2010DispatcherAugusta, GA

Multi-tasked while dispatching drivers, answering phones, researching addresses and logging calls.
Tentative to detail while communicating with over 40 drivers regarding location and traffic
Scheduled medical call pick-ups
Cultivated strong relationships with drivers and customers to reduce the stress that comes with last minute changes
Monitored any sudden route changes or road construction issues and work with the drivers to establish new routes for timely pick-ups

Just Fresh Cafe'08/2006 to 12/2008Shift Leader/Cater CoordinatorMartinez, GA

Supervised 3-5 employees to insure adequate workflow and organized shifts
Counted and ordered inventory
Prepared catering orders for special events and daily food orders
Trained new and current employees on proper customer service practices
Controlled operational costs and identified measures to cut waste

Education and Training

Business Management2019Augusta State University

High School Diploma: College Preparatory2003Hephzibah Comprehensive High

Resume Overview

Companies Worked For:

MAU, Spherion and Kelly Services (Customer Service Representative)
Dispatcher
Shift Leader/Cater Coordinator

School Attended

Augusta State University
Hephzibah Comprehensive High

Job Titles Held:

Electrolux
Checker Cab of Augusta
Just Fresh Cafe'

Degrees

Business Management 2019
High School Diploma : College Preparatory 2003

Electrolux Resume Example

Resume Score: 80%

Resume Overview

Create a job alert for [job role title] at [location].

Similar Resumes