Electrolux Resume Example
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ELECTROLUX
Summary
I am seeking a position that will display my dynamic professional attitude with several years of leadership skills and coaching responsibilities. I am an energetic self-starter with a strong logic of a job well done. I am always willing to broaden my leadership and customer service skills.
Skills
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Experience
Electrolux10/2010 to CurrentMAU, Spherion And Kelly Services (Customer Service Representative)City , STATE
- Mentoring Program where I assist agents with improving Quality Assurance, coach agents on calls, answer questions about accounts and troubleshooting and take some escalated calls
- Assist agents with reduction of average handle time
- Assist agents with coding Service call avoidance files
- Order and sell parts and service agreements, troubleshooting appliance, and dispatch service
- Partner with my Nesting manager, coach, and other mentors to improve agents quality and overall morale
- Holds regular team meetings with nesting agents in absence of manager or coach
- Correct rework files, Service Call Avoidance files, and duplicate files
- Navigate different systems and websites acquiring knowledgeable information
- First call resolution with customers, servicers and dealers
- Received the most kudos calls two months in a row ( March 2014 and April 2014)
- Received 100% Schedule Adherence for June 2016
Checker Cab of Augusta06/2009 to 10/2010DispatcherCity , STATE
- Multi-tasked while dispatching drivers, answering phones, researching addresses and logging calls.
- Tentative to detail while communicating with over 40 drivers regarding location and traffic
- Scheduled medical call pick-ups
- Cultivated strong relationships with drivers and customers to reduce the stress that comes with last minute changes
- Monitored any sudden route changes or road construction issues and work with the drivers to establish new routes for timely pick-ups
Just Fresh Cafe'08/2006 to 12/2008Shift Leader/Cater CoordinatorCity , STATE
- Supervised 3-5 employees to insure adequate workflow and organized shifts
- Counted and ordered inventory
- Prepared catering orders for special events and daily food orders
- Trained new and current employees on proper customer service practices
- Controlled operational costs and identified measures to cut waste
Education and Training
Business Management2019Augusta State University
High School Diploma: College Preparatory2003Hephzibah Comprehensive High
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Resume Overview
School Attended
- Augusta State University
- Hephzibah Comprehensive High
Job Titles Held:
- Electrolux
- Checker Cab of Augusta
- Just Fresh Cafe'
Degrees
- Business Management 2019
High School Diploma : College Preparatory 2003
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