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Private Home - Elderly Caregiver Resume Example

Resume Score: 80%

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ELDERLY CAREGIVER
Summary

Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. 

Highlights
  • Troubleshooting skills
  • Average 60 WPM
  • Strong problem solving ability
  • High customer service standards
  • Call center management experience
  • Strong organizational skills
  • Active listening skills
  • Courteous demeanor
  • Invoice processing
  • Knowledge of postal machines

 
  • 10 line telephone skills
  • Calendaring
  • Proofreading
  • Quality control
  • Microsoft office
  • Microsoft Excel, Outlook
  • Webinar/projector setup
  • Shipping Fedex,USPS/UPS
  • Label printing
  • Document scanning
Accomplishments
  • Managed call flow with up to 10 calls in queue per minute.
  • Promoted to Quality Control Supervisor in 2003.
  • Promoted to Call Center Supervisor in 2004.
  • Promoted to Administrative Assistant after 18 months of employment.
  • Planned and executed corporate meetings, lunches and special events for up to 20 employees.
  • Researched/ resolved billing problems that had been previously missed.
  • Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
  • Performed administrative tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.

 

 

 

 

 

 

Experience
Elderly Caregiver
December 2009 to December 2012 Private Home － North Lauderdale, FL
  • Managed household for an elderly patient and family.
  • Handled all shopping, cooking, cleaning and all household duties.
  • Administered medications under doctor's orders or direction of a nurse.
  • Transferred patient from bed to wheel chair, to vehicle, to shower.
  • Assisted patient in dressing/grooming and proper hygiene.
  • Supported walking, monitoring symptoms of various medical conditions,
  • Drove patient to weekly doctor appointments using my personal vehicle.
Receptionist/Administrative Staff
November 2007 to November 2009 Whittaker-Cooper Financial Group － Melbourne, FL
  • Greeted clients at front door.
  • Updated clients accounts and information on a daily basis.
  • Maintained A/R documentation electronically and on paper.
  • Handled important/personal client documents.
  • Scheduled all new and existing clients appointments.
  • Set up new accounts daily.
  • E-filed, mailed shipped and hand delivered tax returns, during tax season.
  • Handled multiple high priority/time sensitive tasks.
  • Assembled corporate and individual tax returns during tax season.
  • Took clients credit card/cash or check for payment of services.
  • Distributed all incoming mail for personnel.
  • Posted all payments and prepared for deposit.
  • Prepared weekly reports distributing them to appropriate personnel.
  • Shipped time sensitive documents via FedEx, UPS & U.S. Post Office.
  • Set up conference room and screen projectors for weekly webinars.
  • Responsible for ordering and picking up lunch for up to 20 employees.

 

 
Call Center Representative/ Administrative Assistant
March 2001 to July 2006 Driver's Alert － North Lauderdale, FL
  • Demonstrated mastery of customer service call script within specified time frames.
  • Addressed customer service inquiries in a timely and accurate fashion.
  • Led the selection and implementation of a new phone system.
  • Provided training to new call center and off-site operators.
  • Set up telephone and computer software at off-site operators homes.
  • Quality control supervisor.
  • Proof-read reports, sent to queue by operators, several times an hour.
  • Listened to and edited the WAV audio recordings of each in-bound call.
  • Account management - created, edited, adjusted invoices.
  • Ran weekly reports of all open invoices.
  • Distributed weekly reports to appropriate sales person,
  • Assisted in answering overflow of incoming calls.
  • Assisted customers by phone and on-line with special orders.
  • Set up new accounts daily/ Serviced my own accounts.
  • Ordered decals, shipped packages daily.
  • Implemented and shipped 50% of all marketing packages monthly.

 

 
Assistant Preschool Teacher
January 1996 to February 2000 Little Stars Preschool － North Lauderdale, FL
  • Worked as an assistant preschool teacher with children1-12 years old.
  • Helped increase vocabulary and creative thinking by story lessons,
  • Read stories to the children and taught them painting, drawing and crafts.
  • Disciplined children and recommended measures to correct behavior.
  • Carefully monitored children's play activities.
  • Offered detailed daily reports that outlined each child's activities.
  • Routinely picked children up from school and activities.
  • Escorted children on outings and trips to local parks and zoos.
  • Sparked creativity and imagination by helping children discover new things each day.

 
Education
High School Diploma : 2000 Coconut Creek H.S. － Coconut Creek, FL, USA
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Resume Overview

Companies Worked For:

  • Private Home
  • Whittaker-Cooper Financial Group
  • Driver's Alert
  • Little Stars Preschool

School Attended

  • Coconut Creek H.S.

Job Titles Held:

  • Elderly Caregiver
  • Receptionist/Administrative Staff
  • Call Center Representative/ Administrative Assistant
  • Assistant Preschool Teacher

Degrees

  • High School Diploma : 2000

Where can I find a Private Home Elderly Caregiver resume example in Satellite Beach, Florida ?

This is an actual resume example of a Elderly Caregiver who works in the Call Center Industry. LiveCareer has 204624 Call Center resumes in its database. LiveCareer’s Resume Directory contains real resumes created by subscribers using LiveCareer’s Resume Builder.

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