educator success associate resume example with 9+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
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Professional Summary

Data-driven and self-motivated individual who is passionate about facilitating learning environments and providing outstanding client service. History of building strong relationships with educators and administrators from school districts. Organized and successful trainer with excellent presenting and communication skills. Experienced in creating and editing instructional client-facing videos. Tech savvy and ready to contribute to client success through hard work, attention to detail, and excellent organizational skills.

Master of Science: Educational Psychology, Expected in 03/2021 to Purdue University Global - ,
Bachelor of Arts: Sociology, Health, Education & Welfare, Expected in 05/2018 to California State University - San Marcos, CA
Associate of Arts: Social and Behavioral Sciences, Expected in 05/2017 to Palomar Community College - San Marcos, CA
  • Proficient In Google Tools (Drive, Sheets, Slides, Docs)
  • Client Onboarding
  • Account management
  • Client Service Optimization
  • Training And Mentoring
  • Building Strong Relationships
  • Staff Mentoring & Leadership
  • Excellent Communication
  • Excellent Writing Skills
  • Multitasking and Prioritization
  • Creative Problem Solving
  • Account Management
  • Project Management
Work History
Educator Success Associate, 05/2021 to Current
Learning Genie IncCity, STATE,
  • Managed the post-sales client journey by building strong relationships with administrators from schools and districts from across the country.
  • Provided post-onboarding support to ensure product usage is progressing in line with set goals and planned timeline.
  • Conducted web-based and in-person training sessions and webinars on new product features and best practices.
  • Created client facing videos to support on-going training and introduce new product features.
  • Analyzed company training and onboarding methods making adjustments to rectify issues, increase efficiency and exceed training goals.
  • Collaborated with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Designed and created media content, training material, tracking tools, and procedures to improve product implementation and onboarding procedures.
Youth Development Case Manager, 12/2018 to 12/2020
North County LifelineCity, STATE,
  • Built solid rapport with youth and families, fostering trust and communication to meet case needs.
  • Connected youth and families to appropriate resources in efforts to guide them towards becoming self reliant.
  • Collaborated with mental health professionals, community program leaders, and educators to make resources accessible to those in need.
  • Assisted with organizing department events such as youth field trips, community food distributions, and resource fairs.
  • Chaperoned youth who did not have reliable transportation.
  • Led and facilitated educational youth groups on various topics regarding healthy habits and mental health through research-based curriculum.
  • Created appropriate learning material, flyers, multi-media text messages, lessons, and other resources utilizing various program platforms.
  • Conducted community outreach by attending back-to-school events and resource fairs.
  • Managed and organized confidential documents using digital system databases.
Mobile Expert, Retail Sales Consultant, 12/2012 to 11/2018
Sprint/T-MobileCity, STATE,
  • Implement product expertise to deliver strategic business objectives to generate sales and meet quotas.
  • Increased sales by educating prospects on benefits of products and services in comparison to competitors.
  • Used consultative sales approach to understand customer needs and recommend relevant services and products.
  • Originated and cultivated strong relationships with prospective clients by strategizing outbound calling campaigns through Salesforce.
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
  • Determined troubleshooting solutions for clients promptly and professionally to solve client concerns.
STEP UP & REACH Program Volunteer, 03/2018 to 10/2018
Vista Community ClinicCity, STATE,
  • Mentored and served as a coach to at-risk youth guiding them how to reach their personal goals regarding higher education.
  • Lead youth group sessions to learn about educational topics.
  • Attended meetings to collaborate with program coordinators and staff, producing methods to improve program effectiveness and maximize donations/funding.
  • Chaperoned and transported youth to and from field trips and other events.
  • Tutored and assisted youth with homework and school projects.
  • Assisted in creating learning curriculum and activities that incorporate lesson plans.
  • Taught and promoted healthy, safe, drug-free lifestyles.
  • Promoted fellowship, accountability, and responsibility to create a healthy learning environment.
Native or Bilingual
Website, Portfolio, Profiles
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Resume Overview

School Attended

  • Purdue University Global
  • California State University
  • Palomar Community College

Job Titles Held:

  • Educator Success Associate
  • Youth Development Case Manager
  • Mobile Expert, Retail Sales Consultant
  • STEP UP & REACH Program Volunteer


  • Master of Science
  • Bachelor of Arts
  • Associate of Arts

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