Training specialist with 15+ years experience knowledgeable about theories and methods used in designing, developing and delivering successful training programs and adult learning concepts.
•Served as the liaison between Product Management and Education; coordinated the training deliverables for multiple new product launches/releases
•Collaborated with cross-functional teams to draft project schedules and plans
•Evaluated the effectiveness of training programs and monitored instructors' progress; modified programs and enforced deadlines as needed
•Managed and executed the development of the Education team
•Directed the daily activities of staff through mentoring, training, and constructive feedback.
•Planned, directed, and coordinated training programs to enhance the knowledge and skills of employees and end-user customers
•Developed staff development programs and coached others involved in training efforts, providing effective growth and development opportunities.
•Estimated costs of training operations and subsequently monitored and managed spending in accordance with the departmental budget.
•Delivered product based training to external customers and internal call center employees. Training delivered in both live and virtual classroom environments using LMS system.
•Lead training & development projects, working with subject matter experts, professional services and managers. Project work included needs assessments, course content development, program assessments, and participant testing/evaluations.
•Used instructional design principles and concepts to create new and update existing courses, which included PowerPoint presentations and storyboards/scripts for recording.
•Recorded, edited and produced e-Learning courses for the applicable company software using TechSmith Camtasia Studio recording and editing software.
•Developed materials and delivered training programs to assigned client groups that enhanced employee knowledge and performance in a call center environment.
•Identified appropriate training media and methodologies based on employee learning style, nature of training being delivered, and audience.
•Consulted with managers to identify training needs and to ensure course content and training materials met those needs
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