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education and training technician resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Enthusiastic Small Business Empowerment (SBE) eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. Have a clear understanding of small businesses. Have a background in education and training. Highly skilled with extensive knowledge of the latest and most effective teaching methods. Has excellent training program design and development skills and good presentation and communication abilities. Motivated to learn, grow and excel with Amazon.

Skills
  • Performance Assessment
  • Verbal and Written Communication
  • Administrative Management
  • Policy Development and Enforcement
  • Customer Service Management
  • Decision Making
  • Quality Assurance
  • Problem Anticipation and Resolution
  • Supplier Monitoring
  • Special Promotions Planning
  • Customer Relations
  • Word Processing
  • Deadline Management
  • Multitasking and Prioritization
Work History
Education and Training Technician, 03/2001 to 05/2021
Department Of DefenseFort Detrick, MD,
  • Coordinated multiple projects concurrently with little or no supervision.
  • Provided outstanding customer service.
  • Communicated with parents, colleagues, and others regarding issues and resolutions.
  • Proposed and implemented parent involvement events,.
  • Facilitated parenting classes and workshops
  • Developed, updated and implemented training programs for 70 employees.
  • Coordinated workshops for employees to better understand squadron mission and streamlined daily activities.
  • Developed lesson plans, instructional materials, and written assessments.
  • Implemented curricula, instructions, documentation, and training courses.
  • Worked closely with center director to maintain optimum levels of communication to effectively and efficiently completed projects.
  • Actively listened to customers' requests, confirming complete understanding before addressing concerns.
  • Used critical thinking skills to break down problems, evaluate solutions and make decisions.
  • Prepared varieties of written communications, reports, and documents to ensure smooth operations.
Customer Service Specialist, 03/2000 to 01/2001
Newegg, Inc.Edison, NJ,
  • Interfaced with customers via inbound and outbound calls.
  • Provided customer service support.
  • Provided resolution for non-routine problems regarding clients' products or services 98% satisfactory.
  • Ensured service delivered met contractual Key Performance Indicator.
  • Clarified customers' requirements and understanding of contracts.
  • Maintained and authenticated customer information to ensure accuracy and minimized schemes/frauds with 100% accuracy.
  • Contributed to achievement of branch business objectives by meeting and exceeding goals.
  • Evaluated customer information to develop potential solutions and maintained high-quality service 99% satisfactory.
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
Commissary Warehouse Supervisor, to
TRACE, IncCity, STATE, United States
  • Responsible for payroll, productivity, and daily work charts.
  • Attended meetings and worked directly with Quality Control.
  • Ordered supplies, maintain commissary inventory.
  • Supervised contracted vendors.
  • Supervised all warehouse operations, including shipping and receiving, distribution, and workplace safety by managing 24 employees during 12 hours shifts.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Managed day-to-day operations of warehouse, including freight and parcel shipments, returns, and transfers.
  • Adhered to industry best practices for warehousing, material handling, and documentation.
  • Operated computer system, hand-held inventory control device, and calculator to perform ordering and monitoring inventory.
  • Performed troubleshooting to resolve issues with equipment, devices, and products.
  • Oversaw inventory control levels and verified storage and organization processes were upheld correctly.
  • Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
  • Collaborated with management to implement new initiatives and policies and achieve benchmarks for production, quality, and safety.
  • Maintained high levels of accuracy in daily operations and inventory transactions.
  • Supported production workers in meeting goals without compromising safety and compliance.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.
  • Tracked production and quality control systems to proactively identify deficiencies.
  • Supervised shipping and handling operations.
  • Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
  • Handled fright and parcel shipment schedules, return and transfer processes, and oversight of daily warehouse operations.
  • Led warehouse team in delivery of monthly projects, resulting in 100% completion.
Education
Bachelor of Arts: Childhood Education Administration, Expected in 05/2021 to University of Arizona Global Campus - San Diego, CA,
GPA:

GPA: 3.87, Early Childhood Development Graduated Summa Cum Laude Dean's List 2018-2021

  • Minored in Child Development
  • Member of Delta Alpha Pi International Honor Society
  • Graduated with 3.8 GPA
  • Member of Children Education Student Organization
  • Dean's List 2018-2021
  • Graduated summa cum laude
Certification: Information Technology, Expected in 01/1994 to Valdosta Technical College - Valdosta, GA,
GPA:
  • Minored in Accounting
  • Graduated with 3.4 GPA

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Resume Overview

School Attended

  • University of Arizona Global Campus
  • Valdosta Technical College

Job Titles Held:

  • Education and Training Technician
  • Customer Service Specialist
  • Commissary Warehouse Supervisor

Degrees

  • Bachelor of Arts
  • Certification

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