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Education Aid /Technician Resume Example

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EDUCATION AID /TECHNICIAN
Summary
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and training.Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.  customer service professional with 15+ years client interface experience.
Qualifications
  • Conflict resolution proficiency
  • Strong problem solving ability
  • Negotiation competency
  • Troubleshooting skills
  • Proficient with Microsoft Office Suite
  • Proficient in customer account software
  • Multi-channel contact center software
  • High customer service standards
Accomplishments
Customer Interface
  • Top Performance at the up sale department
  • Top Performance at the collection department
  • Award of competition with Medical Assistant State Championship 
Work Experience
Education Aid /Technician12/2010 to 05/2013Child Development Center NASSigonella , Sicilly, AE
  • Read stories to the children and taught them painting, drawing and crafts. Employed a variety of materials for children to explore and manipulate in learning activities and imaginative play. Disciplined children and recommended other measures to correct behavior. Created an infant area, toddler area and preschool area of play within the daycare. Carefully monitored children's play activities. Offered detailed daily reports that outlined each child's activities. Incorporated music and art activities to encourage creativity and expression. Maintained daily records of activities, behaviors, meals and naps. Carefully identified warning signs of emotional and developmental problems in children. Led reading classes for preschool-aged children. Communicated with children's parents and guardians about daily activities, behaviors and problems. Developed multilingual and multicultural staff and curriculum to serve families from diverse backgrounds.
Customer ServiceThe Mobile SolutionSan Diego, United States, CA
  • Answered multi-line phone system, inputting claims to replace damaged phones for customers.
  • Handled complaints about different sales departments and resolved 40+ contract disputes per month.
  • Saved all documents in appropriate case/filing system.
  • Followed up with all customers disputing contracts or any other questions/issues.
Citifinancial GroupPensacola, FL
  • Responsible for processing direct mail solicitation, maintained sales finance applications, and up-selling and down-selling of loan requests.
  • Performed underwriting functions for furniture stores nationwide.
  • Verified customer personal information on loan application, as well as notifying customers and furniture stores of any authorization of the loan amount for which they qualified.
  • Reviewed over 1,700 applicant credit reports quarterly for loan approval or denial.
  • Maintained and updated furniture dealer information as required.
  • Maintained and filed documents accordingly.
  • Performed credit analysis for both portfolio's with an average of 44,000 applications decisions monthly by a team of 25 full time employees.
Washington MutualPensacola, FL
  • Ensure for processing direct mail solicitation, maintained sales finance applications, and up-selling and down-selling of loan requests.
  • Performed underwriting functions for furniture stores nationwide.
  • Skill in fact finding and researching files to find relevant information and to logically organize and report on collected information.
  • Verified customer personal information on loan application, as well as notifying customers and furniture stores of any authorization of the loan amount for which they qualified.
  • Reviewed over 1,700 applicant credit reports quarterly for loan approval or denial.
  • Maintained and updated furniture dealer information as required.
  • Maintained and filed documents accordingly.
  • Performed credit analysis for both portfolio's with an average of 44,000 applications decisions monthly by a team of 25 full time employees.
  • Ability to make decisions, resolve problems or discrepancies based on knowledge of personnel processing rules, regulations, and procedures.
  • Familiarity with and ability to type and use a computer including an automated personnel system, Word, Excel, Spreadsheets, Database, etc.
Educational Background
Technical or Occupational Certificate: Culinary art certificated12/2015Miami Lake Educational CenterMiami, FL, United StatesGPA: GPA: 2.67 GPA: 3.00West city campus Continued Education San Diego San Diego, CA United States Microsoft Office/ Business Aplication Relevant Coursework, Licenses and Certifications: Spreadsheets fundamental; data entry editing,creation, and printing Utilization of what if functions and analysis Created, edit ad navigated thought and Excel spreadsheet. Format a workbook with text and data and enhance workbook with functions and formula such as the logical, look and date functions Spreadsheet functions, including graphs, macro, database management, what-if analysis, macro programming to ability to design and analyze business application. West city campus San Diego, CA United States
Technical or Occupational Certificate: Medical Assisting08/2006Medical Assisting Medical Assisting course completed. Training in patient intake and scheduling, canceling, re-scheduling patient's appointments and/or consults, including interpreting and verifying provider orders, verification. Training in front end and back end medical assistant process. Completed internship in all areas of medical office. Knowledge of medical terminology. Clinical Assessment Clinical Administrative X-ray Training Laboratory Procedures Records Management Blood borne Pathogen Thompson
High School Diploma05/2000PA, United States
Skills
Active Learning, Calendaring, Client Relations, Computer Proficiency, Coordination, Creative Problem Solving, Critical Thinking, Customer Needs Assessment, Customer Service, Data Collection, Data Entry, Documentation, Email, Executive Management Support, Filing, Grammar, Internet Research, Report Transcription, Research, Scheduling, Service Orientation, Speaking, Spreadsheets, Telephone Skills, Time Management,Multi-tasking Careful and active listener Professional and friendly , office automation, phone system, programming, researching, ales,  scheduling, Spreadsheet, underwriting,Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Minute Taking, Multi-Task Management, Organizational Skills, Prioritization, Proofreading, Reading Comprehension, Medical Terminology.
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Resume Overview

Companies Worked For:

  • Child Development Center NAS
  • The Mobile Solution
  • Citifinancial Group
  • Washington Mutual

School Attended

  • Miami Lake Educational Center

Job Titles Held:

  • Education Aid /Technician
  • Customer Service

Degrees

  • Technical or Occupational Certificate : Culinary art certificated 12/2015
    Technical or Occupational Certificate : Medical Assisting 08/2006
    High School Diploma 05/2000

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