Technically-advanced information technology professional successful in project management, software administration and data communications.
Technical help desk experience
Strong analytical skills
Web content management
Cross-tier components implementation
Landing page development
Strong collaborative skills
Optimizing and performance tuning
Excellent problem solving skills
Microsoft Office Suite expert
Superb time management skills
Competitive and Trend Analysis
Excel data analysis and metrics (Vlookups, Pivot Tables, formulas)
eCommerce Site/Project Manager July 2012 to April 2015J.C. Penney － Plano, TX
Developed brand page mock-ups for vendors to ensure quality control and client satisfaction before project deployment phase.
Assisted in the monitoring and reporting on website traffic and performance.
Executed and monitored standards for user interfaces, page design and graphics development.
Developed and managed project plans while providing status updates to management.
Developed and maintained accurate network documentation and Visio diagrams to provide management with proper understanding of organizational needs.
Used pipe and filter model to find bottlenecks and enable measurement of system resource usage and process behavior.
Telecom Provisioning Specialist October 2007 to December 2011Sprint － Kansas City, MO
Initiates orders with various voice and data service providers using different ordering tools such as email, phone calls, web portal, etc.
based on each carrier.
Hands-on experience with various carriers, including facilities-based and non-facilities-based ISPs, CLECs, and ILECs.
Act as the order liaison between the Sprint Project Coordination Team and Teexas carriers, updating our internal ordering systems with order status, due dates and billing information.
Prepare, submit and manage carrier Add, Move, Change and Disconnect orders for Data (including DS-1, DS-3, xDSL, P2P, MPLS, Ethernet over Copper, DS1 and fiber) and Voice (including SIP and IVAD) technologies.
Conduct remote troubleshoot; customer premise equipment, networking issues, including routing, bandwidth utilization, latency, DNS, and other network access problems.
Experience in VoIP, SIP trunking and TDM voice services.
Technical Analyst July 2005 to September 2007Premiere Global Services － Lenexa, KS
Ensure proper computer operations so that end users can accomplish organizational tasks.
This includes receiving, prioritizing, documenting and actively resolving end user help requests.
Problem resolution may involve the use of diagnostics and help request tracking tools, as well as require that the individual give hands-on help at the desktop level.
Knowledge of basic computer hardware and operating systems including Windows XP, Ubuntu.
Linux, and Mac OS X; working knowledge of a range of diagnostic utilities.
Education and Training
PMP Certification (in-progress)Richland Community College － Richardson, TX
Information TechnologyKansas City Kansas Community College － Kansas City, KS