ecommerce department manager resume example with 3+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

  • Recruiting and Hiring
  • Operations
  • Relationship building and management
  • Business development and planning
  • Goals and Performance
  • Staff Management
  • Scheduling
  • Staff Development
  • Business Development
  • Budgeting
  • Policy and Procedure Adherence
  • Team Leadership
  • Managerial skills
  • Department coordination
Work History
02/2021 to Current
ECommerce Department Manager Petco Plano, TX,
  • Increase efficiency and team productivity by promoting operational best practices.
  • Set, enforce and optimize internal policies to maintain efficiency and responsiveness to demands.
  • Maintain positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Keep employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Work actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Analyze and interpreted store trends to facilitate planning.
  • Cultivate positive rapport with fellow employees to boost company morale and promote employee retention.
  • Update policies to reflect changing conditions and maintain optimal safety standards for all employees.
  • Develop empowering employee culture focused on equipping employees to independently meet customer needs.
  • Communicate with managers of other departments to maintain transparency.
  • Apply performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Motivate associates' behaviors through coaching and recognition.
08/2019 to 02/2021
Managing Member of Start-up Smithfield Foods City, STATE,
  • Investigated and corrected project problems.
  • Managed and motivated project teams to promote collaboration and keep members on-task and productive.
  • Closely collaborated with project members to identify and quickly address problems.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Created efficient work schedules for each team member to maintain deadlines and fully staff shifts.
  • Supported safety officer to enforce regulations, laws and established policies throughout operational stages.
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference purposes.
  • Maintained compliance with company policies, objectives and communication goals.
  • Worked with management team to implement proper division of responsibilities.
  • Introduced team contests and goals to enhance productivity and improve employee morale.
  • Identified individual employee's unique work styles and adapted management methods.
  • Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
  • Processed inbound and outbound shipments with high accuracy and efficiency by effectively directing associate teams and managing inventory processes.
  • Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
08/2017 to 08/2019
Managing Member of Start-up Amazon City, STATE,
  • Identified innovative and automated approaches to routine tasks, making suggestions that were widely received.
  • Maintained project schedules by managing timelines and making proactive adjustments.
  • Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
  • Recognized and tapped talented staff to fill key positions and maximize productivity.
  • Tracked attendance and progress against goals for each participant.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Determined operational weak points and implemented corrective actions to resolve concerns.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Printed labels, packaged boxes and loaded into outbound containers.
  • Trained new employees on warehouse protocols and answered task-related inquiries to help with job role adjustment.
  • Recorded daily progress and examined data to identify and rectify problems in productivity.
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
  • Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Supervised inventory cycle counting processes, including accounting and surplus records, product damages and product returns.
  • Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
Expected in 12/2009
Bachelor of Arts: Special Police Operations
Delaware County Community College - Media, PA
Expected in 05/2003
Bachelor of Arts: Human Resources Management
Immaculata University - Immaculata, PA
Expected in 05/2003
Bachelor of Arts: Organizational Behavior
Immaculata University - Immaculata, PA
Expected in 05/2003
Bachelor of Arts: Applied Psychology
Immaculata University - Immaculata, PA
Expected in 08/2001
Associate of Arts: Paralegal Studies
PJA School - Upper Darby, PA

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Resume Overview

School Attended

  • Delaware County Community College
  • Immaculata University
  • Immaculata University
  • Immaculata University
  • PJA School

Job Titles Held:

  • ECommerce Department Manager
  • Managing Member of Start-up
  • Managing Member of Start-up


  • Bachelor of Arts
  • Bachelor of Arts
  • Bachelor of Arts
  • Bachelor of Arts
  • Associate of Arts

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