Attentive service professional with experience at both the retail and wholesale level. Effective at decision making and demonstrating a high level of ownership and initiative. Excels at finding solutions and improving efficiencies through employer's processes. Independent thinker that thrives in a team environment.
Fielded questions and information requests for Online Retail and B2B sales portal websites.
Handled customer inquiries through email and phone, pre- and post- sales.
Specialized in manufacturer's warranty procedures and processing for retail customers.
Set up wholesale customers for B2B portal access.
Assisted in navigating our websites, helping customers better utilize all available features.
Processed customer advertising for Co-Op approval and reimbursement from manufacturers.
Assisted in overview and organization of advertising funds for programming customers and expenses.
Liaison between manufacturers and wholesale customers' advertising vendors.
Updates and entry of customer enrollment for exclusive associate programs.
Managed on-goal incentives for in-house associate program tracking.
Tracked and reported volume bonus contracts for customers and corresponding compensations.
Analyzed and researched information on eCommerce orders to validate legitimacy.
Examined rejected orders and patterns in transaction history to forecast and prevent future fraud attempts.
Compiled proofs and details to dispute customer charge-back claims.
Responded to e-mail inquiries from customers and interact with customers through live chat on TireBuyer.com.
Reconciled credits passed to customers with internal reporting systems.
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