Enthusiastic, talented Member Service Supervisor with 3 years' experience in different platforms of customer service. Adept at building customer loyalty with knowledgeable, authoritative service. Effective team leader and problem solver. Friendly and outgoing with expertise in enrollment, benefits interpretation, and claims processing. Motivated, and focused on streamlining service procedures and maximizing team efficiency. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates effective judgment in balancing customer, employee and company objectives.
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