Accomplished, high-energy manager with 20 successful years thriving in all aspects of the Wine Industry/Retail Management.
Efficiently built and motivated dynamic teams to achieve goals while offering superb client service that catapulted our brand above competitors .
Proven skills in leading and optimizing all facets of online retail operations. Knowledgeable about financial tracking, inventory management and promotional strategies to drive substantial sales. Skilled at delivering exceptional service to customers and building loyal base.
Key member of launch team for new company location. Generated supply list and ordered all daily operating supplies & office supplies and distributed to appropriate departments. Played an intricate role with setting the new store and assessing which sku's are staples given demographics of new location. Coordinated all logistics for both our Grand Opening event and our 1st Birthday event in which both were record setting events in revenue and customer count. Served as mentor to junior team members. Surpassed revenue goals in four consecutive quarters. Created impactful merchandising displays and coached team how to execute with same results. Oversaw daily opening and daily closing procedures, responsible for store banking, running daily reports, and all mail related items. Provided exceptional and knowledgeable customer service to guests. Thorough knowledge of wine, spirits, cheese, and accessories.
Direct supervisor to the companies largest department consisting of 22 + team members. 100% success rate of prohibiting alcohol and/or tobacco sales to a minor since 2005. Researched, identified and helped launch new delivery system software used company wide. Prevented store losses using awareness, attention to detail and integrity. Prepared and processed hundreds of custom wine and gift basket orders for individuals and major corporations. Lead contact for all deliveries, parties, and corporate functions. Purchaser of seasonal store decor for all locations. experiences and resolved all customer and product complaints. Maintained adequite cash drawers in 14 checkout stations. Recommended wine, spirits, cheese, and accessories to customers and provided demos of product when needed. Performed all store opening and store closing procedures, including counting cash drawers and checking all equipment for proper functioning. Proofed and completed all cash drops for the weekend deposits into the bank and execute daily reports for that day. Hosted customers at company tasting bar and provided wine descriptions and food/cheese pairing. Hand cut artiisan cheese to order and provided my personal tasting description of the cheese to customers.
WSET Intermediate Certification Program-Pass with Distinction
Stars12 Program-How to Supervise People
Lisa Justice - Wine Buyer and Wine Concierge
Tara Arnold-Retail Store Owner/Wine Consultant
Patty Missey-Former E-Commerce Director
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