Resourceful and consistently meets and exceeds goals. Maintains high level of professionalism, patience and efficiency to decrease customer dissatisfaction and improve customer loyalty. Skilled CSR with proven problem solving abilities and high customer service satisfaction.
Graduated top of high school class. Attained academic and athletic scholarships. Multiple Dean's list appearances. Attained Associates Degree. Won multiple awards for achievements in customer service call center setting. Exceeded goals for customer satisfaction and sales for 10 months. Promoted to Manager in training, where duties would've been PiP training.
Completed and submitted documentation in accordance with state guidelines. Transported clients to daily functions and appointments. Maintained a clean, orderly and well-stocked environment.Documented resident records on daily flow sheets.
Excelled in customer service experience and meeting company goals. Won multiple top agent awards. Promoted to Manager in Training. Ran reports and supplied data to fulfill customer report requirements. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Provided training to trained agents on how to improve productivity and customer satisfaction.
Observed and documented clients status and reported complaints to case manager. Completed and submitted documentation in accordance with agency guidelines. Planned, prepared and served meals and snacks according to prescribed diets.Provided transportation, assistance and companionship to clients. Kept facility stocked with necessary supplies, equipment and instruments.
Filing, Logging, Faxing, Assembled charts and maintained databases of earnings from advertising clients. Assisted with maintaining advertiser's accounts and portfolio's.
Recipient of Top's Scholarship, Multiple Dean's List Appearances, Coursework in Communications, Journalism, and Public Relations, 3.0 GPA, Completed over 60 credits
Recipient of Tops Scholarship, Recipient of Athletic Scholarship, Recipient of Who's Who Scholarship, Recipient of LSUE Honor's Scholarship, Graduated with 3.5 GPA,
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