Certified Driver License Examiner skilled at creative problem solving. Self-starter. Independent thinker. Dedicated customer service representative. Motivated to maintain customer satisfaction and contribute to company success.
Providing customer services to an average of 60 customers per day.
Identifying driver eligibility and compliance
Checking INS documents to verify legal status of the applicant
Identifying fraudulent documents
Assisting with the beginning and end of the day inventories
Applying federal and state laws and DHSMV policies and procedures
Collecting fees from customers
Administering vision, written, and driving test
Mentoring new employees
Assisting supervisor as needed
Counting and recording cash amounts turn in by examiners who have responsibility for cash handling
Managing the office inventory, using the Inventory Management System (IMS)
Assisting in translating from English to Spanish and vice versa
Public Safety Management with a Concentration in Criminal Justice
•Computer skills and mastery on basic software programs (Word, Excel, Power Point, Outlook)
•Experience using Florida Driver License Information System (FDLIS), Inventory Management System (IMS), Capture, Qmatic, ADLTS, Live Scan,
•Able to manage office inventory and maintain office equipment.
•Able to ensure the accuracy of revenue reports.
•Able to guide, train, monitor and encourage new examiners.
•Able to communicate proficiently, verbally and in writing.
•Able to apply federal and state motor vehicle laws and statutes, and DHSMV operations, policies, and procedures
•Able to provide customer service to diverse population in a tactful, courteous and non-judgmental manner.
•Experience with other cultures and a high level of sensitivity to cultural differences
•Able to make sound, well-informed and objective decisions.
•Able to use creative problem solving techniques.
Able to plan, organize and coordinate work assignments.
•Skillful in driving an automobile
•Able to work well independently and with a team, maintaining effective relationship with others
•Able to maintain the confidentiality of information
•Able to prepare reports and correspondence
•Skillful performing basic mathematical calculation.
•Bilingual, Spanish speaker
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