LiveCareer-Resume

driver lead dispatcher resume example with 7+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Service-focused individual bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in office software with 7 years of expertise in related roles.

Skills
  • Organization
  • Microsoft applications proficiency
  • Communications
  • Problem Resolution
  • Relationship Development
  • Adaptability
  • Critical Thinking
  • Negotiation
  • Creativity
  • Active listening
  • Customer Service
  • Management Skills
  • Problem Solving
  • Interpersonal Skills
  • Flexibility
  • Teamwork
  • Responsibility
  • Attention to detail
Work History
02/2019 to Current
Driver/Lead Dispatcher Mastec Inc. Hugo, MN,
  • Closely monitored dispatch board to triage and prioritize over 100-200 daily calls
  • Evaluated and adjusted over 50 routes based on daily needs, available workers, traffic hazards and weather conditions
  • Kept detailed track of all available field personnel and all in-progress and completed calls
  • Maintained updated and detailed records of calls in physical and electronic database
  • Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards
  • Directed investigations to verify and resolve customer or shipper complaints
  • Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals
  • Documented all changes in computer tracking system
  • Conducted monthly inventories of raw materials and components on work floor
  • Established long-term customer relationships through prompt and courteous service
  • Led warehouse improvement initiatives to advance operational efficiencies
  • Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors
  • Inspected and repaired buses to increase longevity and finish projects.
  • Proactively identified and solved complex problems that impacted management and business direction.
07/2018 to 01/2019
Fleet Manager Mastec Inc. Jessup, MD,
  • Proactively identified and solved complex problems that impacted management and business direction
  • Suggested actionable improvements to increase efficiency and reduce expenses
  • Positively interacted with all personnel, including drivers, upper management and shop department, which helped improve overall communication
  • Inspected and repaired buses to increase longevity and finish projects
  • Maintained accurate driver information, including estimated time of arrival, which became foundation for all delivery scheduling
  • Supervised maintenance team and effectively delegated assignments to optimize processes
  • Completed projects by effectively delegating tasks and overseeing employee performance
  • Coordinated safety meetings to educate team members on best practices to mitigate hazard opportunities
  • Increased regulatory compliance by monitoring vehicles to verify adherence to operational, state and federal requirements
  • Provided all drivers with pertinent safety materials regarding rules and regulations
  • Supervised yearly equipment overhauls to drive improved inventory and increase equipment longevity
  • Managed employee scheduling, payroll and data collection to maximize project outcomes
  • Generated daily reports detailing suggested process improvement initiatives to inform management
01/2017 to 03/2018
Fleet Manager Xcell Inc City, STATE,
  • Suggested actionable improvements to increase efficiency and reduce expenses
  • Prepared for highway patrol investigations by collaborating with various departments and examining potential risks
  • Supervised maintenance team and effectively delegated assignments to optimize processes
  • Completed projects by effectively delegating tasks and overseeing employee performance
  • Coordinated safety meetings to educate team members on best practices to mitigate hazard opportunities
  • Documented equipment transfers and sales details to ensure accurate record keeping
  • Increased regulatory compliance by monitoring vehicles to verify adherence to operational, state and federal requirements
  • Trained drivers to manage time effectively, improving overall mileage performance
  • Provided all drivers with pertinent safety materials regarding rules and regulations
  • Supervised yearly equipment overhauls to drive improved inventory and increase equipment longevity
  • Inspected vehicles and requested maintenance tasks be completed within specific time frames
  • Generated daily reports detailing suggested process improvement initiatives to inform management
04/2013 to 01/2017
Close-out Specialist Xcell Inc City, STATE,
  • Obtained COP and uploaded them into customer database i.e Newelo,CCIsites,Mastec and Ericsson portal
  • Reviewed COP for completeness and made in-house punches whenever necessary
  • Updated Quick base
  • Redlined/As-built RFDS and CDS depending on scope of work done on site
  • Added new material to file records and created new records
  • Assisted with receptionist duties and file organization
  • Scanned documentation and entered into database
  • Answered constant flow of customer calls with up to 5 calls in queue per minute
  • Cultivated customer loyalty, promoted repeat customers and improved sales
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
  • Provided primary customer support to internal and external customers in fast-paced environment
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Compiled customer feedback and recommended service delivery improvements to management
  • Responded to customer requests for products, services and company information
  • Consulted with outside parties to resolve discrepancies and create effective solutions
Education
Expected in 06/2011 to to
High School Diploma:
Lake Highlands High School - Dallas, TX
GPA:

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Resume Overview

School Attended

  • Lake Highlands High School

Job Titles Held:

  • Driver/Lead Dispatcher
  • Fleet Manager
  • Fleet Manager
  • Close-out Specialist

Degrees

  • High School Diploma

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