to service customers through administrative or customer care by addressing
customer concerns with efficiency, preciseness and
Windows (XP, Vista, 7, 8)
*Software: MS Office Suite, Outlook, Publisher, Adobe Illustrator CS3
*Hardware: IBM/IBM-compatible PCs, Workstations, Ethernet Connectivity, Video and Sound, Monitors, CD/DVD-ROM drives, Scanners, and Printers
*Core Competencies: new and emerging technologies, systems and network upgrades, network connectivity issues, testing and troubleshooting.
High customer service standards
Dedicated to process improvement
Service solutions expert
Conflict resolution proficiency
Devoted to data integrity
Strong problem solving ability
Punctual and reliable
Courteous and polite demeanor
Exceptional written and verbal communication skills
Dependable and reliable
Worked with company support system and diligently completed all assigned tasks, working overtime as needed.
Greeted customers upon entrance and handled credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Driver Assistant, 01/2014 to CurrentNational DCP, Inc - Greensboro, NCEstablished long-term customer relationships through prompt and courteous service. Resolved customer complaints and adjusted orders.Evaluated customer needs and determined appropriate action, referring their questions to management when necessary. Loaded and unloaded merchandise at stores and vendor locations. Verified the contents of inventory loads against shipping papers.
Independent Marketing Representative, 10/2012 to 06/20135Linx Enterprises, Inc - Rochester, New YorkPique potential customers using F.O.R.M (Family, Opportunity, Recreation, and Money). Contributed to relevant blogs, conferences and events both off-line and online to increase brand awareness. Analyzed ratings and programming features of competitors to evaluate the effectiveness of marketing strategies. Implemented and evolved high-impact strategies to target new business opportunities and new markets.
Administrative Assitant, 01/2011 to 06/2011Guilford County Department of Social Services - Greensboro, NCDesigned electronic file systems and maintained electronic and paper files.Maintained an up-to-date department organizational chart. Dispersed incoming mail to correct recipients throughout the office. Made copies, sent faxes and handled all incoming and outgoing correspondence. Received and screened a high volume of internal and external communications, including email and mail.
Material Handler/Quality Control, 07/2010 to 01/2011Netflix Hub - Greensboro, NCSupervised material flow, storage and local order fulfillment. Unloaded, picked, staged and loaded products for shipping. Resolved service issues in a timely manner, including coordinating and processing returns. Followed proper selection procedures as established by the company. Worked at a rapid pace to meet tight deadlines. Evaluated and reconfigured systems to support customer service and operational goals.
Collections Rep 1, 01/2007 to 07/2007Citi Cards - Mcleansville, NCCollected customer feedback and made process changes to exceed customer satisfaction goals. Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries. Built rapport with customers to help them start to resolve their delinquent account. Properly handled outbound calls in phone queues to customers to improve productivity flow.
Forklift Operator/Assembly Line, 07/2005 to 07/2007Revlon - Oxford, NCSelected products for specific routes according to pick sheets. Oversaw special orders and after-hours, urgent shipping jobs. Unloaded, picked, staged and loaded products for shipping.Received incoming shipments and reviewed contents against purchase order for accuracy. Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely, with a 0% incident rate.
Quality Control Inspector, 05/2005 to 06/2005AW - Durham, NCCleared inspection for Toyota transmission parts along with inspecting numerous parts in order for them to be used or recycled. Assembled valves for certain parts of the transmission while assembling parts as a team on a assembly line to meet quota. Worked at a rapid pace to meet tight deadlines. Followed proper selection procedures as established by the company. Connected hoses and operated equipment to make sure that the transmission met the proper quality for Toyota.
Customer Specialist, 07/2002 to 03/2003Food Lion Inc - Oxford, NCComputed sales prices, total purchases and processed payments. Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.Answered customers' questions and addressed problems and complaints in person and via phone.Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.Praised by management for being a fast and efficient worker, requiring little supervision.
Broadcast ProductionNorth Carolina A&T State University - Greensboro, North CarolinaConcentration: Film
High School Diploma:Construction/Business,May 2004J.F. Webb High School - Oxford, North Carolina