drapp drain cleaner resume example with 16+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Experienced Dispatcher with over 18 years of experience in Transportation. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Enthusiastic Line/Warehouse Worker eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in any industry.

  • Customer Service Experience
  • Team management
  • Process improvement
  • Supervision
  • Relationship development
  • Problem resolution
  • MS Office
  • Great Communication Skills
Peach County High School Fort Valley, GA Expected in High School Diploma : - GPA :
  • Documented and resolved transportation issues which led to increased clientele.
  • Supervised team of 20 transportation drivers and stretcher attendants.
  • Promoted from Street Sweeper to Drain Cleaner within a matter of months at Wilderness.
  • Promoted from Re-Hang to Live-Hang at Perdue.
Work History
Wilderness USA, Inc. - DRAPP - Drain Cleaner
City, STATE, 01/2018 - 02/2020
  • Inspected sewers and piping systems to assess quality and condition.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • I drove the Attenuator Truck to protect my fellow co-workers as they exited their vehicles to check the drains on interstates and main burrows. We emptied the drains as needed during normal traffic hours. My truck would ensure employees wouldn't be hurt if vehicles weren't paying attention and hit us.
  • Initially, I worked in another part of the company until promoted. I was a Street Sweeper who also drove the pilot truck to let other drivers on the road know to move over to the next lane as we were working. I also recorded locations sprayed, mileage used, amount of spray used by spray trucks.
Perdue Farms, Inc. - Live-Hang Line Processor
City, STATE, 02/2014 - 11/2017
  • Maintained product integrity and optimized workflow while following company good manufacturing practices.
  • Decontaminated work areas using sprayers to apply cleaning and disinfecting solutions.
  • Achieved demanding production schedules by using tools, processes and materials to process and package meat products.
  • Removed trash and cardboard from production areas to maintain proper cleanliness and safe department operations.
  • Shackled and suspended live or slaughtered animals from conveyor for killing, scalding and removal of feathers.
  • Removed live animals from shipping crates and picked up slaughtered birds from platforms and chilling vats to hang on shackles of conveyor.
Especially For You Transportation - Dispatcher/Schedule Coordinator
City, STATE, 11/2012 - 04/2013
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Acted as first point of contact and set appointments for prospective clients.
  • Set appointments with salespeople and potential customers.
  • Handled complaints and questions, and re-directed calls to other team members as appropriate.
  • Operated multi-line telephone system to independently handle over 70-80 calls each day.
  • Balanced Dispatching & Scheduling availability, customer schedules and maximum load levels when scheduling appointments.
  • Scheduled and confirmed appointments and meetings for Owner.
  • Established and maintained client rapport by utilizing quality customer service.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Answered phone calls and answered questions from potential customers.
  • Addressed client inquiries and updated database information.
  • Entered daily data in computer systems and documented office activities.
  • Made 30-40 phone calls daily to establish first contact with potential customers.
  • Assisted in administrative duties for office team, including making phone calls, copies and schedules.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Schedule, Print, & Disperse Routes for the Next Day.
Magnolia Transportation, Inc. - Stretcher Attendant/Transportation Dispatcher
City, STATE, 04/2002 - 11/2012
  • Handled incoming calls and emails from customers regarding issues with delivering patients to their appointments.
  • Coordinated dispatching of 20 drivers to accomplish daily delivery requirements.
  • Communicated with employees to assign projects and determine which trucks will be used with each load of patients.
  • Dispatched drivers to locations in Middle Georgia & different parts of the state.
  • Informed Management department about equipment breakdowns and provided updates on completion of work orders on trucks and trailers.
  • Planned and coordinated rig moves with over 20 personnel.
  • Worked closely with customers to effectively resolve issues and complaints.
  • Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
  • Checked that each scheduled route was appropriately covered by delivery drivers.
  • Built professional relationships with new customers and cultivated existing ones through active listening and intelligent open-ended questioning.
  • Inspected work output and processes for adherence to standards and specifications.
  • Directed all dispatching, routing and tracking of 12 fleet vehicles.
  • Sent out drivers to assist hourly callers based on locations, needs and worker availability.
  • Responded to over 150-200 daily caller requests with information about assistance and timeframes.
  • Closely monitored dispatch board to triage and prioritize over 150-200 daily calls.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Evaluated and adjusted over 20 routes based on daily needs, available workers, traffic hazards and weather conditions.
  • Kept detailed track of all available field personnel and all in-progress and completed calls.
  • Trained new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction by 40%.

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Resume Overview

School Attended

  • Peach County High School

Job Titles Held:

  • DRAPP - Drain Cleaner
  • Live-Hang Line Processor
  • Dispatcher/Schedule Coordinator
  • Stretcher Attendant/Transportation Dispatcher


  • High School Diploma

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