To take initiative that will enable me to be more productive in providing hands on customer service while continuing to enhance my leadership and management skills. High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.
Accounts payable and receivable
Customer needs assessment
Microsoft Office Suite expert
Recruitment and talent development
Skills/Certification Management, time management, customer service, staff training & development, Cardiopulmonary resuscitation (CPR), Security & Loss Prevention, Environmental Safety, Maintenance
06/2011 to Current
Dorm Manager/CoordinatorUniversity of Arkansas at Pine Bluff – 1200 N University
Serve as primary personal counseling resource for staff and students when dealing with specific residence hall problems, including roommate conflicts, personal and emotional problems, diversity issues and other developmental concerns.
Remain cognizant of the special needs and concerns of minority students and initiate programming and other efforts in the halls to address these needs and concerns.
Supervise undergraduate students working as resident assistants in college residence halls and/or on campus apartments.
Recruit, select and train Residential Assistants, monitor work performance for accuracy and completeness in accordance with the Department and College goals and objectives; ensure compliance of staff with established Residential Life policies and procedures.
Work with Residential assistants to assess student needs and interests; anticipate and promote educational, cultural, social, recreational and service programs which are supportive to the residence community.
Develop a familiarity with campus and community resources to ensure timely, efficient referrals when appropriate Manage operational functions for residence halls such as key distribution and collection, damage,, damage assessment, reporting and billing, maintenance request and hall Serve as facility manager for residence halls including conduction room check, health & safety inspections, reporting and following up on housekeeping, maintenance and mover request.
Cultivate, coordinate, and assist in the development of student leadership and responsibility through programming and direct involvement with students.
Sponsor or assist in sponsorship at programs in residence halls.
Evaluate the performance of Resident Assistants on a regular basis and during the yearly department evaluations Manage and coordinate all room assignments and changes in the halls and communicate/resolve problems in accordance with established procedures.
Respond to all inquiries, problems, and complaints from students, staff and parents associated with the halls.
Assume on call responsibilities for all area residence halls on rotating schedule basis.
03/2010 to 09/2011
ManagerUniversity Quick Stop – 1703 University Dr, Pine Bluff, AR 71601
Performed customer service.
Meter Reader - Pump measurements.
Inventory Management - Payouts.
Daily janitorial - Stocking duties.
07/2005 to 12/2009
ManagerUniversity Quick Check – 1703 N University Dr, Pine Bluff AR, 71601
Supervise a medium to large - sized staff Responsible for training incoming personnel, stockers, and cashiers Maintain log records, inventory, losses and profits Responsible for maintaining a clean and safe workplace Pick up orders and deliveries.
08/2003 to 11/2004
General LaborWashington Paint & Construction, Inc
01/2000 to 06/2003
Biological Science Technicians Crew Chief USDAUnited States Department of Agriculture – 1200 S. University Drive, Pine Bluff, AR, 71601
Supervised a medium to large-sized staff and evaluation job performance of maintenance Plan and maintain daily records of work projects, materials used, and equipment needed Prepared work schedules, prioritize work orders Responsible for maintenance of equipment vehicles, gators, tractors, backhoe and tools assigned Maintained all grounds around structures and research projects.
02/1995 to 05/1999
Code EnforcerPublic Safety and Security University of Arkansas at Pine Bluff – 1200 N University Drive
Issue citations/tickets to violators of campus laws.
1995 to 1999
Research Assistant/Lab Field TechnicianSJ Parker Research Center – 1200 S University Drive
Maintain workplace safety standards and lab cleanliness Made experimental diets for ponds, laboratory, hatcher, and tank research projects Analyzed daily water sample Collected, fed, weighed and measured species in research Kept detailed records of all research projects.
01/1990 to 01/1995
General Laborer*Machine OperatorJohn Wilbert Farms – Grady, AR
Chopped and picked cotton.
Stacked hay barns.
Feed live stock.
Bachelor of Science: Criminal Justice University of AR-Pine Bluff - 1200 N University Drive Criminal Justice
*Sunday School Teacher
*Sunday School Teacher