donor scheduling coordinator resume example with 3+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple tasks. Self-motivated work ethic to perform effectively in independent or team environments with good team management skills and motivational approach. Writes, implements and manages effective scheduling policies for appointments. Experienced in using Salesforce to manage the daily schedules for up to 32 personnels. Exceptional team leader and analytical problem solver with solid skills in organizing work, coordinating supplies and managing records. Organized and dedicated

  • Effective Multitasking
  • Customer Support
  • Schedule and Project Management
  • Telephone Etiquette
  • Critical Thinking and Statistical Analysis
  • Teamwork and Collaboration
  • Conflict Resolution
  • Patient Engagement
  • Attention to Detail
  • Adaptable and Resilient
  • Patient Admission
  • Documentation
Work History
Donor Scheduling Coordinator , 08/2021 to Current
Pitney BowesHouston, TX,
  • Developed strong working relationships with management and executive team through effective scheduling and communication skills.
  • Developed and implemented scheduling policies.
  • Set up leukopak, bone marrow, whole blood, mobilized leukopak, and clinical appointments with customers.
  • Scheduled procedures, for average of [45] patients per day.
  • Coordinated materials supply with vendors to maintain efficient operations and meet schedule deadlines.
  • Realigned production schedules to factor in changing conditions such as materials shortages and evolving designs.
  • Verified system information for accuracy and integrity and filled in gaps by conducting research and reaching out to internal personnel.
  • Led team of three scheduling coordinators.
  • Worked with manager and supervisor to plan and coordinate production schedules.
  • Managed interactions with donors and donation center personnel to achieve goals.
  • Arranged transportation and communicated arrangements according to established protocols.
  • Evaluated records and risk assessment information for preliminary donor eligibility.
  • Developed and implemented marketing campaigns targeting donors.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Answered average of 100 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Led projects and analyzed data to identify opportunities for improvement
Front Desk Receptionist /Dental Assistant, 09/2020 to 08/2021
Dr. Homer DMD INCCity, STATE,
    • Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
    • Educated patients by giving oral hygiene, plaque control and postoperative instructions.
    • Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
    • Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
    • Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
    • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
    • Documented patient dental health information, medical history and vital signs for future reference.
    • Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
    • Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information and maintaining records.
    • Managed office schedules and calendars to coordinate administrative planning and execution.
    • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
    • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
    • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
    • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
    • Transcribed phone messages and relayed to appropriate personnel.
    • Collected room deposits, fees and payments.
    • Used internal software to process reservations, check-ins and check-outs.
    • Confirmed relevant guest information and payment methods to prevent fraud.
    • Entered customer data into room system and updated information whenever patrons changed rooms.
Shift Lead Manager, 06/2019 to 09/2020
Rubio's Costal GrillCity, STATE,
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
  • Prepared food items such as meats, poultry and fish for frying purposes.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot when needed.
  • Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
  • Checked meat temperatures prior to plating and serving dishes, upholding strict standards for food safety and preparation.
  • Engaged with customers, offering menu information, providing suggestions and showing genuine appreciation for business.
High School Diploma: , Expected in to Cordova High School - Rancho Cordova, CA
  • Was apart of the International Baccalaureate Program
  • Completed AP course in Math, English and Science
  • Extracurricular Activities: Floral Design
  • CPR Trained
  • Infection Control Certificate
  • Dental Practice Act.

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Resume Overview

School Attended

  • Cordova High School

Job Titles Held:

  • Donor Scheduling Coordinator
  • Front Desk Receptionist /Dental Assistant
  • Shift Lead Manager


  • High School Diploma

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