Experienced and motivated individual who possesses leadership and team qualities which are critical to successful organizational management. Exceptionally responsible, diligent, and thorough, recognized as an individual with a strong work ethic that inspires those around to put forth their best efforts.
Cross-functional team management
Donor Outreach Call Floor Leader January 2009 to CurrentBlood Systems Inc － El Paso, TX
Provide quality customer service Recruit and schedule potential donors Address eligibility questions Update donor files Gather and analyze historical data Forecast call workload Calculate staff requirements Create staff schedules Track and manage daily performance Create and present reports Update call production report Real time monitoring of penetration levels, RPC's, caller disconnects Master schedule creation and upkeep Schedule change adjustments, PTO/trade approvals Gathered, assembled, and formatted data and prepared preliminary analysis for budget preparation Prepared Financial Statements for review Processed accounts payable and accounts receivable Prepared quarterly tax filings Handled human resource functions to include benefits administration.
Accountant/Collections Specialist January 2009 to January 2012Quantum Home Care － El Paso, TX
Accountant/Quality Manager January 2005 to January 2009Planned Parenthood Center of El Paso
Budget Analyst January 2003 to January 2005Upper Rio Grande @ Work Youth Services － El Paso, TX
January 1995 to January 2003Full Charge Bookkeeper Child Crisis Cen