LiveCareer-Resume

doj rep 1 resume example with 7+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Personable and dedicated Customer Service Representative with extensive experience in customer services industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Insurance company knowledgeable
  • Payment processing
  • Regulatory compliance
  • Appointment scheduling
  • Routing lab results
  • Patient interviewing skills
  • Appointment confirmation
  • Bookkeeping support
  • Sterilization procedures
  • Medical filing
  • Problem resolution
  • Work ethic
  • Basic math
  • People skills
  • Flexible
  • Analytical
  • Conflict resolution
  • Organizational skills
Education and Training
Jackson Olin High Birmingham , AL Expected in 08/2012 High School Diploma : - GPA :
Experience
Kroger - DOJ Rep 1
Northville, MI, 11/2017 - Current
  • Assisted customers with various types of technical issues via email, live chat and telephone.
  • Supported customers with online billing, access and account issues.
  • Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
  • Documented customer complaints and inquiries for use in technical documentation and bug tracking.
  • Employed Freshdesk, Zendesk, Salesforce and other ticket support systems.
  • Aided in development of customer acclimation plans for helping clients adjust to implementation of new products.
  • Informed senior leadership of product development issues discovered via technical support calls with customers.
  • Maintained helpdesk and maintenance activities between customer calls and vendor interactions.
  • Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
B.F. Saul Company Hospitality - Floor Clerk
Sterling, VA, 05/2017 - 06/2017
  • Assisted customers with various types of technical issues via email, live chat and telephone.
  • Supported customers with online billing, access and account issues.
  • Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
  • Documented customer complaints and inquiries for use in technical documentation and bug tracking.
  • Employed Freshdesk, Zendesk, Salesforce and other ticket support systems.
  • Aided in development of customer acclimation plans for helping clients adjust to implementation of new products.
  • Input customer service orders and tracked orders through to completion.
  • Informed senior leadership of product development issues discovered via technical support calls with customers.
  • Utilized automated systems to manage and track customer inquiries through to completion.
  • Maintained helpdesk and maintenance activities between customer calls and vendor interactions.
  • Managed customer system updates, informing clients of installation progress stages.
  • Set up new desktop systems and configured laptops for incoming employees and loaded required software and server permissions.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Used forklifts, pallet jacks, hand trucks and overhead cranes to move items throughout facility.
  • Read orders to obtain item numbers and located merchandise in bins or on shelves.
  • Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
  • Demonstrated great teamwork skills with staff members involved in production and transport.
  • Stocked and rotated products, supplies and paper goods to optimize freshness.
  • Maintained clear aisles during restocking to avoid hazards and promote guest convenience.
  • Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
  • Replenished inventory with focus on addressing customer needs.
  • Bent, lifted, opened, and moved [Type] products weighing up to [Number] pounds.
  • Packaged items with appropriate materials to prevent damage during shipping.
UAB Medicine - Parking Attendant
City, STATE, 10/2013 - 02/2017
  • Managed parking and traffic control to facilitate vehicle flow in assigned area.
  • Promoted efficient parking operations by providing instruction to customers and issuing numbered tags.
  • Parked and returned vehicles for guests during valet service hours.
  • Maintained clean facility by sweeping parking areas and removing waste.
  • Provided customer service and information, answered questions and gave directions.
  • Performed minor maintenance on barrier systems and reported issues to manager.
  • Issued tickets and collected parking fees from individuals.
  • Evaluated physical condition of vehicles before and after parking to assess for damage
  • Parked and retrieved guest vehicles quickly to avoid long wait times.
  • Loaded cement bags, mulch and other heavy or impractical merchandise from store aisles and storage room onto carts for delivery to customers in parking lot.
  • Returned guests' vehicles while following safe driving practices and obeying traffic laws.
  • Escorted customers through parking lot, assisting with transporting and loading merchandise into cars and truck beds safely.
  • Provided assistance to other departments as needed to guarantee seamless shopping experience for customers during busy or understaffed times.

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Resume Overview

School Attended

  • Jackson Olin High

Job Titles Held:

  • DOJ Rep 1
  • Floor Clerk
  • Parking Attendant

Degrees

  • High School Diploma

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