Focused Operations Manager bringing 3 years of experience in day-to-day business operations management. Adept at liaising with key clients, accounts and external business stakeholders to build rapport and drive retention. Ready to apply demonstrated ability to streamline processes to increase efficiency and reduce costs. Focused on promoting safety and productivity across multiple business lines. Advanced knowledge of applying trend analysis to create value for customers and profitability for company.
Skills
Solutions development
Schedule management
Decision-making
Training and mentorship
Experience
Dog Walker, 04/2021 to Current The Monster Minders – Philadelphia, PA,
Scheduled dog walking services and collected payments from pet owners.
Prepared food and formulas to meet individual needs of animals under care with safe and nutritious meals.
Developed long-term relationships with clients and bonded with animals through regular contact.
Delivered consistent customer service to pet owners, effectively increasing repeat business 100%.
Built rapport with dogs using verbal affirmations, petting and positive reinforcment.
Motor Transport Operator, 12/2012 to 11/2016 Amerigas Propane, Inc. – Warrenton, VA,
Maintained safety and security of cargo, personnel and equipment in convoy.
Managed loading, transportation and unloading of over $2 Billion of cargo while deployed to multiple offsite locations.
Notified supervisors of any defects, vehicle damage or traffic violations.
Completed routine inspections and daily preventive maintenance services.
Stayed current on tactical planning and defensive strategies.
Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
Transported clients to specified destinations safely and on-time.
Interacted with customers pleasantly to meet needs and drive satisfaction.
Coordinated with team members and remained flexible in work scheduling to meet service needs.
Demonstrated professional conduct with clients to deliver outstanding customer service.
Checked vehicle after each shift for any damage and made sure it was properly cleaned and maintained.
Transported clients to events and programs according to activity schedule.
Delivered goods and services to customers on time and in excellent condition.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Manager of Operations, 2014 to 11/2016 Exl – East Orange, NJ,
Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
Achieved and surpassed production targets through effective staff management, task allocation and materials coordination.
Developed corporate objectives and strategies collaborating on quality metrics and key performance indicators (KPI), as well as strategizing with cross-functional teams on improvement measures related to quality.
Assessed upcoming projects to forecast projected resource requirements.
Implemented conflict-resolution tactics by cooperating with clients and staff to achieve team objectives.
Assisted executive leaders in decision-making processes by creating daily reports and suggesting areas for development.
Aligned operational boundaries between processes and production demands.
Defined business requirements, data models and transformation logic and report structures to enhance organizational efficiencies.
Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
Quality Control Inspector, 2013 to 03/2014 Shiseido – Paoli, IN,
Inspected quality of finished products, making minor repairs to meet project expectations.
Documented nonconformities immediately and recommended techniques for prompt resolution.
Maintained strong knowledge of military vehicles by participating in workshops and attending regular trainings.
Assessed materials, parts and products for conformance with quality control requirements and production specifications.
Wrote detailed reports outlining performance, quality and defect rates.
Completed non-destructive tests and visual inspections continuously.
Developed and implemented best practices for defect prevention and continuous improvement.
Adhered to all safety protocols to minimize equipment damage and avoid injuries.
Education and Training
High School Diploma: , Expected in 06/2012 Brentwood Senior High School - Pittsburgh, PA GPA:
Associate of Science: Behavioral Sciences, Expected in Palomar College - San Marcos, CA GPA:
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