Driven and highly motivated, I have over three years of professional sales experience combined with a background in office management and writing/editing. I began my professional career at a boutique store in Puerto Rico when I was only sixteen years old, cementing my lifelong passion for high-quality, modern brands and outstanding customer service. I quickly became the store's top selling associate thanks to my ease in learning advanced sales techniques and ways of interacting with customers. My academic degrees in literature and marketing also gave me a flair for the arts and a considerable knowledge of aesthetics. I have a natural ease in communicating with people, and have a strong desire of pushing myself to become better and better.
I believe Warby Parker's cutting edge style and cool, sophisticated look is the perfect setting for me to out my people's skills to good work in order to enhance the overall customer experience and continue making Warby Parker a lasting brand name.Â
- Â Natural salesperson who is emphatic about exceeding goals and expectations
- Excellent written and oral communication skills, with ability to relay technical/complex details to diverse array of professional and community groups
- Charismatic, personable and approachable personality with years of experience in customer service.Â
- Detail-oriented, fast problem solver with experience acquired in academic and legal materials
- Ability to manage a variety of challenging personalities through different methods of communication Microsoft Office (Word, Excel, PowerPoint); Adobe Photoshop; SPSS; Social Media
- Extensive experience with bibliographic databases (JSTOR, LEXIS NEXIS, Pro Quest) Microsoft Office (Word, Excel, Power Point)
- Superior verbal and written communication skills
- Able to fluently speak and write in English, Spanish and FrenchÂ
- Familiar with translation software tools
- Willing to travel and able to work under pressureÂ
- Driven and highly motivated, open to new ideas and experiences
- Fluent in Spanish and English, while also conversant in French and Italian.
- Minor in FRENCHÂ
- Completed more than 36 credits in Marketing and Advertising
- Completed 24 credits in Translation StudiesÂ
- Translation and Translation Studies G.P.A 4.0Â
Philadelphia, PA, 02/2017 - Current
- Experienced in bringing professionalism, courtesy and top of the line customer service to the dog-walking industry.
- Skilled in preparing catchy, fun and artsy videos and photos of the customer's (dog's) experience for the owner in a way that attracts further requests for service and makes the company enjoy a standard of true professionalism.Â
- Meets client demands in tight schedules and adept at resolving conflicts that arise during last-minute bookings.
- Able to keep up in a fast-paced, constantly changing environment while maintaining composure and flawless customer service.Â
- Been very highly reviewed and recommended by dozens of clients.Â
Baltimore, MD, 08/2012 - Current
Working Languages
English to Spanish
Spanish to English
- Professional services of proofreading and translating and website localization in the New York City area.
- Freelance translator and proofreader for academic material.
- Translated from English to Spanish and viceversa case studies, fact sheets and legal documents for a different clients in the New York City area.
- Prioritized my own workflow and managed my schedule to deliver completed projects under deadline.
City, STATE, 09/2010 - 09/2011
- Conduct translations from English to Spanish and vice versa on a variety of texts (from administrative to scholarly) regarding Student Learning Assessment functions (proficiency and aptitude tests, annual academic evaluations).
- Cataloguing, indexing, and archiving all Student Learning resources.
- Perform other managerial duties such as writing drafts, organize schedules, manage case portfolios, and assisting clients.
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
- Greeted numerous visitors, including VIPs, vendors and interview candidates.
- Drafted and translated weekly time sheets for executives and employees.
City, STATE, Current - Current
- Organize merchandise and complete inventory.
- Manage and account for all cashier transactions.
- Prepared merchandise for sales floor.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Completed all cleaning, stocking and organizing tasks in assigned sales area.
- Contributed to team success by exceeding team sales goals and consistently earning the seller of the month award.
Native fluency in Spanish and English.Â
Proficient in French and Italian.Â
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Resume Overview
School Attended
- University of Puerto Rico, Rio Piedras Campus
- University of Puerto Rico, Rio Piedras Campus
Job Titles Held:
- Dog Walker
- Translation/ Editing and Proofreading
- Translator/Administrative Assistant
- Sales Representative
Degrees
- Bachelor of Arts
- M.A
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