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Document Specialist Resume Example

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DOCUMENT SPECIALIST
Career Overview

To obtain a position utilizing my acquired skills to gain knowledge for professional and personal growth. I am a Highly enthusiastic Customer Service professional i the Transportation Industry with 15+ years client interface experience.

Core Strengths
  • Bluegrass
  • Provia
  • Infor-wms
  • Microsoft Excel
  • Microsoft word
  • Processor
  • AS400
  • Microsoft Outlook.
  • 50-60 wpm Excellent communication (both written & verbal).
  • Computer knowledge.
  • Training and leadership skills.
  • Strong organizational skills
  • Active listening skills
  • Seasoned in conflict resolution
  • Sharp problem solver
  • Courteous demeanor
  • Energetic work attitude
  • Inventory control familiarity
  • Telephone inquiries specialist
  • Customer service expert
  • Invoice processing
  • Telecommunication skills
  • Adaptive team player
Work Experience
Document Specialist02/2015 to 01/2016BDP InternationalYork, Pa

Processed all documents including Bill of Ladings, Packing Slips, Certificate of Anylsis, Oversea Legal documents, etc

Data Entry of all Documents

Updated all documents with proper corrections to meet Legal and OverSeas Customer requirements.

Sending Any Documents to the Customer for proper Proof of Delivery.

Meeting the time requirements to send Documents out for Oversea deliveries.

Scan and File Required Documents.

09/2014 to 02/2015Jacobson CompaniesMechanicsburg, Pa
  • Working with vendor to plan and organize loads with proper product and weight accordingly for the customer Data entry of all orders including inventory adjustments Directing warehouse employees with proper order fulfillment maintaining speed and accuracy to load proper trailers to ship to the customer to meet due dates Directing warehouse employees on any inventory issues Communication with vendor regarding any issues with product including os&d, part numbers, batch/lot codes, product dates, and inventory issues Data entry of required issue information sent to vendor on excel spreadsheet Organization with all inbound and outbound bols including coping, emailing and filing Directing carriers to signed destinations in a timely manner meeting the required due date Scheduling of all inbounds and outbounds Data entry of all inbounds and outbounds on required computer program as well as on excel spreadsheet sent to vendor Checking in in and outbound trucks and assigning proper door to load or unload of trailers Directing warehouse forklift drivers on loading and unloading of trailers in a safe timely manner Communication with carriers on whereabouts and/or eta's of the truck drivers including any issues due to breakdowns, traffic and weather conditions Communicate with vendor and customer of any late missed appointments.
Customer Service Manager08/2009 to 09/2014Hess TruckingHarrisburg, PA
  • Schedule outbound appointments throughout Pennsylvania.
  • Handled customer complaints.
  • Handled all issues with the vendors inventory including customers' information, any purchase order number s issues, date received into the warehouse compared to the date received to the customers location, any overdue orders, whereabouts freight is located and when the freight will be processed and shipped out.
  • Managed five carriers for LTL shipments to be delivered on the east coast.
  • Tighe Logistics, Temp Distribution, Escro Trans, Howells Motorfreight, Safeway Log).
  • Handled issues regarding any freight being delivered by the five carriers; including incorrect customer addresses, purchase order number issues, any due date changes etc.
  • Informed the carriers of all freight they will be receiving and when.
  • Made sure all freight will be delivered by the carriers on time and intact.
  • Any late deliveries required notice to the vendors and the customers.
  • Any late fees had to be followed through with the Vendors/customers.
  • Approval needed for expected late deliveries.
  • Approval from the Vendors/customers for due date change Handles all Os&d issues (freight being returned back to the vendors).
  • Contacted customers to verify the overages and shortages.
  • Then contacting the vendors regarding the overages/shortages and follow through with their needs on what to do with the order.
  • Daily reports for vendors and customers on information about their orders.
  • Entered all information regarding orders into the computer system.
  • Entered & filed all pods (proof of delivery) and bills of lading.
  • Accepted orders in the required websites by the vendors, making sure that we had the available trucks to be able to pick up and deliver on the Rad.
  • Helped when needed in other departments including scheduling appointments, billing, answering phones, directions for the drivers and dispatch.
Inbound Appointment Scheduler Lead03/2004 to 02/2009ES3 C&S CompaniesYork, Pa
  • Appointment scheduling of all inbound freight through phone calls, faxes and emails.
  • Working with different carriers from around the United States to get their loads delivered into the C&S Warehouse.
  • Kept up to date with information needed for orders to be delivered in, Including any PO's that changed, weight discretion's, due date changes, description of product changes.
  • Issues that led to orders that were not able to deliver on time to communicate with the warehouse.
  • Assisted carriers get unloaded in a timely fashion by communicating with dispatch and warehouse.
  • Completed daily, weekly and monthly reports for inbound inventory.
  • Also, any reports for the vendors as needed.
  • Helped other departments when needed, scanning and filing any and all pods and bill of ladings.
  • Directed freight to various carriers to deliver.
  • Assisted with dispatch, answering phones, any bill of ladings that needed processed.
  • Assisted with scheduling customer pick-ups.
  • Trained new employees for the scheduling department.
Accomplishments

Customer Assistance 

  • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Computed Data Reports 

  • Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

Customer Service 

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Educational Background
Business Administration2001Thompson InstituteBusiness Administration
Graduate: General Studies1997Middletown High SchoolMiddletown, PAGeneral Studies
Personal Information

Professional, adequate phone skills. Ability to work with minimal supervision & in a team atmosphere. Ability to work in a fast-paced environment. Excellent organizational & time-management skills. 15+ years in the Transportation field.

Skills

scheduling appointments, AS400, billing, Excellent communication, Computer knowledge, Customer service skills, Data entry, delivery, Directing, drivers, faxes, filing, inventory, leadership skills, Logistics, Microsoft Excel, Microsoft Outlook, Microsoft word, receiving, scanning, Scheduling, spreadsheet, answering phones, 60 wpm,

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Resume Overview

Companies Worked For:

  • BDP International
  • Jacobson Companies
  • Hess Trucking
  • ES3 C&S Companies

School Attended

  • Thompson Institute
  • Middletown High School

Job Titles Held:

  • Document Specialist
  • Customer Service Manager
  • Inbound Appointment Scheduler Lead

Degrees

  • Business Administration 2001
    Graduate : General Studies 1997

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