document control specialist resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Highly enthusiastic professional with 25 years client interface experience in the medical device, banking and health care industry analyzing design, development, accuracy of deliverable, on time delivery, and implementation of innovative business process and marketing solutions. Seeking a challenging position using strong communication skills, analytical and problem-solving skills to facilitate a creative and quick resolution.
Highlights
Strong communication skills
Project tracking
Manage tight deadlines
Technical writing
Work independently
Performance criteria training
Accuracy of documentation
Budget and resource management
Experience
Document Control Specialist, 07/2015 - Current Thermo Fisher Scientific Inc. – Portage, MI,
Responsible for all Document Control Standard Operating Procedures, forms and work instructions
Responsible for Document Change Control by creating and defining and producing lean Quality System documents and records; to ensure proper quality of the content of documentation and records
Responsible for and manage proper document review processes
Implement and ensure availability/publishing of controlled documents
Create, and publish metrics related to production, cost, and performance
Responsible for the training and supporting end users in the use of the document management system
Trained to conduct internal Audits for compliance to ISO 13485 quality system
Consistently received a 98% rate of customer satisfaction
Automated repeatable tasks where possible to increase efficiency and quality
Greeted customers upon entrance and handled all cash and credit transactions
Assisted customers over the phone regarding problem resolution, policies, rules and regulations
Provided required weekly, monthly and quarterly reports to Trustees on all financial accounts and estimates for work that
needed to be completed
Developed departmental handbooks that presented criteria on how to navigate various procedures
Maintained up-to-date knowledge of condominium associations policies regarding payments, rules and regulations
Worked independently to determine priorities for the management of several condominiums
Created Annual Budgets for condominium associations trustees to review and approve
Contacted companies to obtain estimates to provide condominium associations trustees with a multitude of options to
complete the job within their time and budgetary confinement
This process also included checking references to ensure
the quality of the company
Implementation of fiscal controls, budget management and building maintenance programs, leading to a 15% increase
in property values while economically maintaining a high level of building integrity
Senior Technical Advisor / Technical Advisor, 02/1994 - 01/2009 Harte-Hanks Data Technologies – City, STATE,
Technical lead for database solutions including development, QA, staging, support and production CRM databases
Independently created and implemented successful marketing databases for numerous Financial Institutions, Health
Care and Employment Agencies
Designed, developed, documented, analyzed, and implemented customized solutions for Client's special business
requests
Provided detailed estimates to internal marketing groups outlining costs for new projects and enhancements
Collaborated directly with client's technical staff to effectively design and implement database changes
Pursued new solutions to increase the quality, productivity and value of CRM database products by 20%
Administration and delivery of various client databases on a daily basis while working within tight deadlines
Developed and maintained long term client relationships
Provided client education on database processes as well as the best practices to ensure successful processing
Created training materials, procedures and mentor new analysts on client processes and proprietary procedures
Education and Training
Merrimack College - Oracle and SQL: , Expected in 2010 - - Andover, MA GPA: Status -
: Information Technology, Expected in - Northeastern University - Burlington, MA GPA: Status -
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