Business professional with experience in all aspects of virtual office management. Skilled in areas of project management, human resources, office administration and customer service relations.
Developed office flow charts and policies and procedures for office staff. Managed area employees with daily schedules and project work.
Monitored employee's work for accuracy and consistency.
Identified corporate financial waste and minimized loss for the quarter.
Responsible for developing policies and procedures and process flows for area team managers and office staff.
Recruits office staff and field workers.
Works directly with executive team to identify new business opportunities and investments.
Manage projects while serving as primary liaison between clients and other vendors and internal contacts to ensure goal clarity and adherence to deadlines.
Calculate and prepared estimates and invoicing.
Reduced waste in budget by researching spending and was able to identify and eliminate waste in materials.
Position is peer reviewer.
Responsibility is to audit information processed by peers in the central region enrollment department.
Assists management with Special Projects within other units and divisions of Operations Georgia Cobra payment reconciling, processing enrollment changes, assists with PSAR kick-out claims reports, handle Cobra calls, process credit card payments for members, etc.).
Audit group billing and payment histories Assists management with research cases involving the Ohio Department of Insurance Review and work billing reports Process Check By Phone payments Handle incoming calls from groups, brokers, sales and other internal Associates Initiate outgoing calls in response to inquiries and follow-up situation Process enrollment applications and maintenance/changes on accounts in Facets system Assist management in scheduling and process improvement.
Lead weekly team meetings.
Maintain knowledge of all relevant legislative and regulatory mandates and ensure that all actions are in compliance with these requirements Member of the Focus Team for two consecutive years.
Participate in work groups to gather, analyze and implement selected suggestions.
Applied Science Community Health Business Management
Management, human resources, analytical skills, billing, clerical, interpersonal/communication, Excellent communication, Continuous Improvement, credit, Database, Financial, Focus, Insurance, Team Building, Lotus Notes, meetings, Microsoft Excel, Excel, mail, office, Outlook, PowerPoint, Word, Microsoft Word, PeopleSoft, process improvement, Project Management, promotional materials, reading, reconciling, research, sales, scheduling, teaching, Phone, time-management, Word Perfect
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