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division manager resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Versatile Division Manager bringing a 20+-year career in Industrial Cleaning and Water Blasting. Dynamic leader and analytical problem-solver with a keen understanding of Client and Industry needs. Remarkable strength of vision with extensive experience in performance and productivity improvements.

Skills
  • Problem-Solving
  • Time Management
  • Decision Making
  • Relationship Building
  • Staff Training and Development
  • Appointment Scheduling
  • Customer Complaint Resolution
  • New Hire Onboarding
  • Inventory Management
  • Operations Planning
  • Operations Management
  • Marketing Strategy Development
  • Sales Targeting
  • Cold Calling
  • Inventory Planning and Management
  • Sales Projections
  • Operating Procedures and Policies
  • Client Base Retention
  • Direct Sales
  • Customer Order Management
  • Customer Billing
  • Territory Management
Education and Training
Stephen Decatur High School Decatur, IL, Expected in 1995 High School Diploma : - GPA :
Experience
Church Mutual Insurance Company - Division Manager
Glen Allen, VA, 02/2021 - Current
  • Supervised team of 35 personnel, delivering effective and consistent job training.
  • Leveraged effective leadership skills to effectively identify deficiencies and opportunities to improve policies, procedures and controls.
  • Managed and facilitated project team meetings to resolve issues and challenges impeding progress of transformation projects.
  • Set and monitored division-wide policies, procedures and cultural standards.
  • Promoted improvements to cost-controls, quality assurance and waste reduction.
  • Recruited and qualified large vendor and trade base to meet divisional objectives.
  • Supported sales team members to drive growth and development.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Implemented system to combine multiple functions into one process, resulting in increased efficiency and improved profitability.
  • Built sales forecasts and schedules to reflect desired productivity targets.
  • Enhanced sales volume through skilled support to both new and inactive customers.
Church Mutual Insurance Company - Division Manager
Indianapolis, IN, 10/2019 - 02/2021
  • Supervised team of 40+ personnel, delivering effective and consistent job training.
  • Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
  • Leveraged effective leadership skills to effectively identify deficiencies and opportunities to improve policies, procedures and controls.
  • Managed and facilitated project team meetings to resolve issues and challenges impeding progress of transformation projects.
  • Set and monitored division-wide policies, procedures and cultural standards.
  • Designed and managed project development schedules meeting established goals.
  • Supervised and facilitated team meetings to alleviate issues and challenges stalling progress of transformation projects.
  • Implemented system to combine multiple functions into one process, resulting in increased efficiency and improved profitability.
  • Recruited and qualified large vendor and trade base to meet divisional objectives.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
  • Enhanced sales volume through skilled support to both new and inactive customers.
J.D. Byrider - Operations Manager
Canton, OH, 07/2011 - 08/2019
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Managed scheduling, training and inventory control.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Developed initiatives for process improvement and reviewed and assessed ongoing operations.
  • Controlled departmental facilities use and approved requests for repairs or improvements.
  • Collaborated with board of directors to determine mission and values and plan for short and long-term goals.
  • Conducted employee observations and documented findings.
  • Supported accident investigations and prepared related paperwork.
  • Presented performance and productivity reports to supervisors.
  • Crafted operations best practices using audits and project management team feedback.
  • Motivated and evaluated personnel for performance improvement and goal achievement.
  • Enforced federal, state, local and company rules for safety and operations.
  • Anticipated and tracked operational and tactical risks to provide strategic solutions.
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Addressed customer concerns with suitable solutions.
  • Analyzed and controlled materials, supplies and equipment operational expenses.
  • Connected with clients and developed strategies to achieve sales and customer service goals.
  • Tracked and replenished inventory to maintain par levels.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Built strong operational teams to meet process and production demands.
  • Collected customer fees, managed refunds and provided complete sales documentation.
J.D. Byrider - Operations Manager
Champaign, IL, 02/2001 - 05/2011
  • Additional Titles Held - Labor I, II, III Supervisor I, II, III

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Resume Overview

School Attended

  • Stephen Decatur High School

Job Titles Held:

  • Division Manager
  • Division Manager
  • Operations Manager
  • Operations Manager

Degrees

  • High School Diploma

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