division manager resume example with 7 years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Experienced district manager with over ten years of experience in janitorial work. Excellent reputation for resolving problems and improving customer satisfaction. Ready to start a trades career in plumbing.

  • Performance improvements

  • Strategic Planning

  • Budget administration

  • Coaching and mentoring

  • Accomplished manager

  • Power tools


Performance improvements


Strategic Planning


Budget administration


Coaching and mentoring


Accomplished manager


Power tools

Work History
10/2019 to Current
Division Manager Cyient Lexington Park, MD,
  • Established clear and consistent policies and procedures.
  • Met divisional objectives by recruiting and qualifying vendor and trade bases.
  • Directed recruitment and hiring of top-notch candidates to fill cleaning, floor care and manager positions.
  • Hired, supervised and coached twenty six employees on sales strategies to optimize performance.
  • Revitalized operations and realigned plans to better capture new opportunities and take advantage of changes in customer habits.
  • Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
  • Supervised sixty locations to enforce high-quality standards of operation.
  • Built positive and productive relationships with store and field leadership.
  • Established, reviewed and updated territory boundaries and distribution routes to maximize service while effectively controlling expenses.
08/2018 to 10/2019
Janitorial Supervisor Aegion Corp Detroit, MI,
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Prepared and presented reports of hours worked, staff assignments and tasks and duties performed to properly allocate department expenses and maintain budget.
  • Trained staff on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment.
  • Distributed supplies and goods to staff at beginning of shift to manage inventory and maintain proper supplies while controlling expenses.
  • Issued assignments to staff and inspected special requests and areas of concentration to encourage smooth flow of housekeeping operation.
  • Conducted or assisted with screening and hiring of job applicants, training employees and administering performance reviews to maintain adequate and qualified workforce.
  • Complied with accident and loss prevention programs, SOPs and health and sanitation standards to achieve high level of cleanliness and customer satisfaction.
  • Introduced new operational programs like incentives to increase company loyalty and reduce employee turnover.
  • Reduced financial discrepancies through accurate management of payroll and bookkeeping processes.
  • Created and implemented training programs to enhance employee performance.
  • Drove improvements to workflow and room turnover with hands-on, proactive management style.
  • Increased employee performance through effective supervision and training.
  • Placed orders for housekeeping supplies and guest toiletries.
05/2014 to 08/2018
Activity Director Beacon Ridge Senior Health Sapulpa, OK,
  • Performed assessments on activity programs to determine what specific activities were suitable.
  • Designed wide variety of activities to stimulate interest, involvement and engagement of patients.
  • Networked with community organizations and leaders for volunteer opportunities and cooperative engagements.
  • Developed monthly life enrichment calendar and published electronically and in print.
  • Drafted budgets for programs and ordered materials that were needed for certain activities.
  • Maintained running inventory of supplies and purchases to monitor budget expenditures.
  • Planned resident outings and special events to mark holidays and celebrate special occasions.
  • Arranged outings as part of recreational program, including shopping and lunch outings.
  • Developed and lead intergenerational activities to encourage mental agility of patients.
  • Supervised Activities Assistant and conducted performance evaluations.
  • Worked with nursing team to identify and document changes in patient mental acuity and physical abilities.
  • Created and delivered recreational programs for small and large groups of residents.
09/2014 to 05/2018
Environmental Services Housekeeper Integris Health Yukon, OK,
  • Interacted with hospital staff, patients and families to demonstrate good customer service techniques.
  • Operated power equipment tools such as backpack vacuums for up to ten hours per shift.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Completed laundry services with special attention to care instructions, including hand-washing and dry cleaning.
  • Documented and reported all necessary facility and building repairs observed.
  • Cleaned and disinfected patient exam rooms, surgery suites and common areas to promote sanitary treatment and services environment.
  • Moved chairs, desks and beds around rooms to clean behind and underneath furniture.
  • Practiced established infection control methods to reduce risks to patients, families and medical staff.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Removed hazardous and medical waste from exam rooms, treatment rooms and surgery suites to minimize risks to patients and medical personnel.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Replaced pharmacy waste, sharps and biohazard containers when full to decrease risks to hospital staff, patients and families.
  • Slid beds, sofas and recliners furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
  • Cleaned elevators, glass and planters in public areas such as lobby, pool and public restrooms.
  • Packaged and transported solid, biohazard and pharmaceutical wastes to proper receptacles to decrease hazards to medical staff, patients and families.
  • Emptied trash cans and recycling bins to promote clean, sanitary environment and reduce odors and debris.
  • Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards and other harmful substances.
  • Stripped and refinished hard surface floors to maintain quality condition and appearance.
  • Verified cleanliness and organization of storage areas and carts.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Kept building entryway glass clean and polished for professional presentation.
  • Complied with applicable standards during cleaning of specialty areas such as labs, surgery suites and labor and delivery rooms to maintain exceptional level of cleanliness.
Expected in
No Degree: Plumbing 101
NH School Of Mechanical Trades - Manchester, NH,
  • Continuing education in plumbing
Expected in 06/2005
High School Diploma:
Spaulding High School - Rochester, NH

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Resume Overview

School Attended

  • NH School Of Mechanical Trades
  • Spaulding High School

Job Titles Held:

  • Division Manager
  • Janitorial Supervisor
  • Activity Director
  • Environmental Services Housekeeper


  • No Degree
  • High School Diploma

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