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District Service Manager Resume Example

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DISTRICT SERVICE MANAGER
Summary

Customer-focused District Service Manager successful in team building and management. Quality-oriented and proactive in resolving issues with exceptional organizational and communication skills.

Eighteen plus years in the uniform and logo apparel industry with experience in most departments.

Highlights
  • Exceptional time management skills
  • Adaptable
  • Leadership mentoring
  • Conflict resolution
  • Team building
  • Persuasive
  • Procedure development
  • Performance tracking and evaluation
  • Operations management
  • Mergers and acquisitions
Experience
UniFirst October 2010 to Current District Service Manager
Charlotte, NC
  • Ensure outstanding customer service including customer retention. Resolve all customer complaints.
  • Responsible for maintaining goals for growth, sales , merchandise cost, credits.
  • Provides on the job supervision and training for route sales representatives and district service supervisors.
  • Responsible for maintaining high level of customer service by managing the service department.
  • Participate in the interview and hiring process for district supervisors and route sales representatives.
  • Responsible for route coverage as needed during vacations, sick days, and holiday routes.
  • Strong competitive urgency placed on customer longevity and loyalty through our agreement process.
UniFirst January 2010 to October 2010 District Service Supervisor
Charlotte, NC
  • Supervise RSR's who provide customer service, sales, and the pick-up and delivery of uniforms, floor mats, dust mops, and restroom sanitation supplies to businesses.
  • Supervisory responsibilities include training, developing, and evaluating RSR's to assure customers receive the highest level of customer service and product quality in the most efficient manner.
  • Training duties include driving a company owned vehicle to and from customer sites and assisting the RSR with lifting, carrying and walking clean products into and soiled products out of customer accounts.
  • Oversee several key service department areas including maintaining excellent customer relationships, handling renewals of customer contracts, increasing internal sales, and maintaining an efficient route structure.
  • Came in on the clean up stage of the Whiteside aquisition
Funny Bone Embroidery and Screenprinting August 2009 to January 2010 Operations Manager
Mooresville, NC
  • Supervision of production employees, assigning print jobs with quality control approval, customer service, scheduling and meeting deadlines.
  • Sales of logo apparel and logo development/design.
  • Oversaw budget and pricing, ensuring accurate pricing for maximum profit.
Funny Bone Embroidery and Screen Printing August 2002 to August 2009 Owner Operator
Mooresville, NC
  • Managed sales reps. and day to day operations at my company that I started from the ground up.
  • Acquiring new customers, sales, service, production management, logo design and employee supervision.
  • Total control over Profit and Lost
  • Relocated three times due to rapid growth.
Cintas June 1996 to August 2002 Catalog Manager
Charlotte, NC
  • Training of sales/services representatives for catalog items. Provided guidelines for sales goals and assisted the drivers in reaching goal requirements by offering incentives by way of sales contests.
  • Sales and service of larger catalog customers, providing services in logo development and order processing.
  • Developed the shoe mobile program from initial development through to productive sales goals resulting in a full-time shoe mobile route sales/service representative.
  • Promoted from sales/services representative to catalog manager at one year of service.
  • First catalog manager to reach one-million dollars in sales in the southeast region.
  • Assisted in the process of acquiring competitors, Barduch and R.U.S., involving new training and recoding.
Cintas April 1995 to June 1996 RSR/Route Supervisor
Charlotte, NC
  • Provided customer service, sales, and pick-up and delivery of uniforms, floor mats, dust mops, and restroom sanitation supplies to businesses.
  • Supervisory responsibilities included hiring, training, developing, and evaluating Service Sales Representatives
  • Training duties included assisting the Service Sales Representatives with lifting, carrying, and walking clean products into and soiled products out of customer accounts. Advanced training included upselling and how to discuss sales and promotions.
Education
Central Piedmont Community College 1994 Associate of Arts: Communication Charlotte, NC, USA
  • Finished attending night school while working full time job.
Marshall University Associate of Arts: Communication Huntington, WV, USA
  • Coursework not completed
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Resume Overview

Companies Worked For:

  • UniFirst
  • Funny Bone Embroidery and Screenprinting
  • Funny Bone Embroidery and Screen Printing
  • Cintas

School Attended

  • Central Piedmont Community College
  • Marshall University

Job Titles Held:

  • District Service Manager
  • District Service Supervisor
  • Operations Manager
  • Owner Operator
  • Catalog Manager
  • RSR/Route Supervisor

Degrees

  • Associate of Arts : Communication
    Associate of Arts : Communication

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