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District Operations Manager Resume Example

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DISTRICT OPERATIONS MANAGER
Summary
Skilled District Operations Manager talented at improving team performance through innovative management techniques. Offers thoughtful, comprehensive and constructive feedback to staff members to promote productivity and company loyalty.
Experience
05/2016 to Current
District Operations ManagerLA Fitness － Tampa, Florida
  • Quintupled market (Jacksonville/Tampa) revenue growth in under one year of assuming position.
  • Improved employee retention through careful interviewing, thorough training, open/honest communication regarding goals and areas that require work and creating an competitive environment.
  • Managed team of 15 Operations Managers and over 100 employees in the Jacksonville/Tampa and Melbourne markets.
  • Promoted 12 Operations Managers to Member Service operators in under 6 months of the beginning of their careers.
  • Developed 4 successful Facilities Supervisors who do maintenance/repairs throughout the Fl area.
  • Oversaw 15 clubs in the Fl market with a focus on Operations and Member service.
  • Negotiated New Vendor agreements
12/2012 to 04/2016
Support Supervisor/Area Operations ManagerLA Fitness
  • Manage the daily operations of 29 LA Fitness sport clubs in Indiana, Ohio, and Kentucky Oversaw corporate member services telephone query for quality assurance, timeliness, accuracy of information and resolutions rendered resulting in a high rate of success.
  • Research and contact vendors for various facility repairs/enhancements across the district.
  • Negotiated estimates with vendors for one time repairs as well as periodic compliance/regulations reviews.
  • Recruit and Interview potential new Operations Managers for the Fla, Pa, Ky, In and Ohio markets.
  • Developed 23 Operations Managers into Member Service Managers Supervise 25-30 direct reports.
01/2011 to 12/2012
Member Services ManagerLA Fitness
  • Accepted phone calls/Emails correspondence in and created resolutions for Individuals across the country in regards to issues with: Membership/Personal Training agreements/contracts, Facility cleanliness/upkeep, Employee behavior/business practices and any other general issues or concerns.
  • Trained new Operations Managers in all aspects of managing and maintaining their buildings (Human resources, Revenue and Facilities) per Fitness internationals standards.
07/2009 to 04/2016
Operations ManagerLA Fitness
  • Responsible for ensuring that members receive exceptional service from happy, friendly staff in a clean and well-maintained facility.
  • Resolve membership issues, update past due accounts and manage payroll and supplies budget in order to uphold facility and company-wide standards.
  • Led the Midwest Market in EFT Revenue Conversion/ Miscellaneous Gross Sales for the fiscal 2011 to Current calendar years.
  • Handled the schedule making/maintaining for the entire Fitness, Personal Training, Sales, Janitorial and Class Instructor groups to ensure overall efficiency and staying within regulations to ensure no overtime is used.
  • Achieved an A rating consistently placing my facility in the top 5% in the company in upkeep and functionality.
  • Maximized employee retention by creating positive work environment through constructive feedback communication and positive reinforcement.
  • Wrote recommendations for exceptional employees for potential pay increases or increased roles (promotions).
12/2006 to 04/2009
Store ManagerGenesco
  • Created a 41% profit in one location and a 22% profit in another while the majority of stores in the company yielded substantial losses from previous year.
  • Successfully recruited/hired and trained 5 store managers while managing a separate store.
  • Maintained an inventory to a near perfect level in a previously high loss area (achieved 0.02 loss margin).
08/2006 to 12/2006
Service Solutions ManagerOffice Depot
  • Supervised staff of 12+ individuals between check-out counters and copy center.
  • Oversaw various printing jobs to completion in order to ensure precision and timely execution of orders.
  • Coordinated with copy center lead to create partnerships with various businesses throughout the area.
03/2004 to 08/2006
  • Managed 3 separate Group homes (Male and Female) Assessed employee performance and issued disciplinary notices.
  • Oversaw the care and guidance of all individuals inhabiting three homes and ensured quality and completion of tasks assigned to staff.
02/2003 to 03/2004
Route ManagerRent-A-Center
  • Managed accounts for pre-determined areas of business while maintain proper pay dates.
  • Created new revenue streams via references, customer referrals, and mass marketing.
  • Inspected new and returned merchandise for defects or damages.
12/1997 to 04/2002
Services (3M0X1)United States Air Force
  • Managed and directed services programs, operations, and retail operations.
  • Supervised and worked in appropriated fund (APF) food service activities; lodging activities; recreation, fitness, and sports programs; linen exchange operations; mortuary affairs programs; honor guard teams; and services readiness programs.
  • Identified facility requirements and conducted surveys to determine facility renovation, construction, and modernization needs.
  • Established and supervised bare base facilities that provide food, fitness, lodging, sports management, recreation, laundry, mortuary services, and field exchange operations to deployed personnel.
  • Determined effectiveness of service and retail operation programs by analyzing accomplishments with planned program standards and goals.
  • Performed quality assurance evaluation duties for contract services.
  • Maintained liaison with civilian industry to keep abreast of current trends, product development, and improved customer service techniques.
Education and Training
2007
Interactive Media DesignArt Institute of OhioCollege of the Air Force Services
Skills
Air Force, budget, contracts, Conversion, customer service, Human resources, Instructor, inventory, laundry, managing, marketing, Market, exchange, payroll, personnel, product development, profit, quality, quality assurance, renovation, repairs, Research, retail, Sales, surveys, telephone, phone
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Resume Overview

Companies Worked For:

  • LA Fitness
  • Genesco
  • Office Depot
  • Rent-A-Center
  • United States Air Force

School Attended

  • Art Institute of Ohio

Job Titles Held:

  • District Operations Manager
  • Support Supervisor/Area Operations Manager
  • Member Services Manager
  • Operations Manager
  • Store Manager
  • Service Solutions Manager
  • Route Manager
  • Services (3M0X1)

Degrees

  • Interactive Media Design

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