January 2012 to CurrentOPERATIONAL MANAGER/GROUP LEADER - Breakpack & Packing
Target Corporation Distribution － Midway, GA
Responsible for oversight of the day-to day operations of the department as it pertains to productivity, teamwork, safety, quality, and job knowledge including coordinating daily activities of packing, picking team members and temporary workers.
Ensure performance plans are set, maintained, and continuously improved; generate creative solutions to identify improvements in processes; Set strategic plans to increase vet performance by 10% within three months and 18% within six months.
Analyze reports and plan daily physical cycle counts to ensure inventory is accurate within a .03 margin; serve as building Inventory co-captain for yearly audits.
Maintain level of service requirements by processing daily product orders, ensuring freight is diverted and loaded in trailers; handle any quality provisioning issues as it relates to Inbound department and serviced retail stores.
Partner with production controllers on freight and budgetary forecasting in order to exceed performance goals; manage the top performing team within the pyramid earning over $126,000 back to the 2014 year- end budget.
Effectively trained and managed over thirty new employees and temporary workers within the first year to ensure team members exceeded all productive goals.
Manage a safe workplace by advocating safety training and accident preparedness as safety captain for the building and safety manager for the department; aided in reducing the building injury rate by nearly 3% from the year prior.
Created a recruiting plan for leveraging qualified diverse candidates for distribution.
Serve as Best Practice departmental manager and created full pallet and rack put training manual for all new hires and guide for department executives.
Directly collaborate with headquarters and other distribution centers to drive optimal productivity by leveraging relationships with other leaders.
DISTRICT OPERATIONAL MANAGER January 2005 to January 2012ANC Management Company － Atlanta, GA
Responsible for hiring and training 19 direct reports and manage 52 teams in the southeast territory (AL, GA, SC, and FL) Created and implemented a marketing plan to increase revenue and created awareness for our brand.
Developed numerous corporate alliances, while maintaining strong relationships with my existing client base.
Responsible for interviewing, hiring, coaching, and training of new employees and contract workers.
Conduct bi-weekly operations meetings and weekly webinar informational and training sessions.
Developed and implemented performance based incentive plans to motivate managers and team members.
Increased sales by over 20% annually, managing over 7% of the company's national accounts.
Maintain quality control by reviewing managers and doing frequent site visits throughout district.
Prepared and administered budgets, monitoring costs and reduced overhead costs by 15% within the first fiscal year; reduced overhead costs by over 29% in one year.
CLIENT RELATIONS MANAGER January 2002 to January 2005AVID Advancement Via Individual Determination － Atlanta, GA
Assisted Director to secure over 400 school sites, including the Department of Defense Schools, and international sites.
Managed overall workflow and projects of all support staff, part-time employees, and volunteers.
Reviewed and negotiated all types of contracts and agreements (district, contractor, employee, etc..) Established on-going relationships with hotel, food and beverage vendors.
Spearheaded and set up expansion meeting s which included major Georgia state and district representatives.
Hosted major conferences of 1200+ participants and assisted with over 50 smaller conferences and training sessions.
Solicited new business and seek different forms of sponsorship.
Oversaw the overall half a million dollar budget of the Eastern Division.
Developed strategic business relationships with existing and new organizations.
Organized the first Regional Conference for the Eastern Division of AVID.
SALES/RECRUITMENT MANAGER January 1997 to January 2002Unique Quality Services － Columbus, OH
Recruited and managed 25 employee team(s) in the Atlanta area Trained personnel on business operations and account management.
One of the first and youngest sales managers in Georgia.
Supervised personnel at business sites, condos, and restaurants.
Provided direct support to the President and Vice-President.
Prepared market analysis and research for clients.
Implemented business plans to ensure focus and direction of market strategies.
Received certificates and awards for community service projects and completed various training sessions.
Established wage levels for employee team(s) per account.
Generated business reports and contracts.
Created and set up new accounts through direct marketing.
B.A : Political Science/WritingSpelman CollegeGPA: Dean's List (4 years) - National Honor StudentPolitical Science/Writing Dean's List (4 years) - National Honor Student
Recruiter / Trainer (Certified) Salesforce Proficient Sales & Marketing Seminars (Certified) Effective Communications Training (Certified) Time Management & Presentations (Certified)
Engagement & Diversity Captain Safety Manager & New Hire Trainer Young Women's Mentor Women In Business Network HUCO Investment Club Organizing For America YEAR UP Mentor Yearly Susan G. Komen Race Participant and Volunteer
AWARDS & TRAINING
*Target Quarterly Leadership (Award Recipient)
*District Sales Award Recipient
*Achievement of Excellence (Award Recipient)
ADDITIONAL ACTIVITIES Engagement & Diversity Captain Safety Manager & New Hire Trainer Young Women's Mentor Women In Business Network HUCO Investment Club Organizing For America YEAR UP Mentor Yearly Susan G. Komen Race Participant and Volunteer
account management, AVID, budgets, budget, bi, business operations, business plans, coaching, conferences, contracts, SC, client, clients, direct marketing, direction, focus, forecasting, forms, hiring, HTML Web Design, Inventory, Logistics, Director, managing, marketing plan, market analysis and research, market strategies, Marketing, meetings, Access, Excel, Microsoft Office Suite, PowerPoint, Word, personnel, Presentations, processes, pyramid, quality, quality control, QuickBooks, recruiting, Recruiter, retail, safety, Sales, Seminars, strategic, strategic plans, teamwork, Time Management, Trainer, workflow, year- end