District Manager Resume Example Waste Management

DISTRICT MANAGER

Professional Summary

Seeking a position as District Manager in the coffee industry where my proven ability to lead, connect, and drive results can be utilized in an environment where I can bring my authentic self to work and truly love what I do every day.

Experience

District Manager
January 2013 to January 2015Waste Management － Grass Valley , CA

Worked cross functionally at all levels of the organization to launch the Caribou Coffee/Bruegger's Bagels cobranded project which effectively brought two independent companies together under one roof to give guests a seamless experience offering both menus in one interaction Produced such successful operational and financial results it led to the company's decision to recently acquire Einstein Noah Restaurant Group as a means to drive the coffee and bagel cobrand strategy forward Responsible for the opening and successful operation of 3 corporate and 3 franchise cobrand concept locations overseeing 4 General Managers, 6 Assistant General Managers, and supporting the General and District Manager team of the franchise cobrand locations Partnered with the training team to create an effective new team member training program that addressed the needs of the cobrand business; worked closely with the IT team to develop the POS interface that met the needs of my operators; as the liaison between the purchasing/inventory teams of both companies was responsible for communicating all SKU and recipe additions and changes across the brands; met regularly with the finance team to review budgeting decisions and financial performance; personally created and adapted many of the operational tools, systems, and processes used at the store level to reflect the needs of the cobrand business Operated stores with an average AUV of $1.3 million and drove sales 14% and traffic 4.5% above plan by ensuring teams created extraordinary guest experiences and by beating company targets for speed of service, turnover, and store operations audit results Beat cash flow targets by 6.5% by successfully managing labor spending, controlling cost of goods, and coaching the relationship of behaviors to financial performance Ranked 6 of 28 on the company scorecard for DM performance 2015 YTD Demonstrated passion for succession planning and the development of direct reports reflected in the successful promotion of 2 Assistant General Managers to the position of Store Manager and 1 General Manager to the corporate position of Store Opening Specialist Nominated by peers and chosen as a recipient of the 2014 company sponsored trip to origin to the Hacienda La Minita in Costa Rica highlighting the process of coffee production from seed to cup 2015 recipient of the prestigious Melonhead Award given by the company CEO in recognition of outstanding performance executed in accordance with the company core values.

District Manager
January 2012 to January 2013Waste Management － Hobe Sound , FL

Responsible for leading and inspiring a team of 10 Store Managers to produce excellent financial results, well-run operations, and extraordinary guest and team experiences in stores with an average AUV of $600K Increased sales 11.5% year over year and drove cash flow 12% over plan within the first 6 months of tenure Ranked 4 of 35 on the company scorecard for DM performance Ranked 2 of 35 in the company for district customer satisfaction survey results Proven drive to develop and unleash internal talent via the successful promotion of 2 internal Store Managers and the training of 1 internal DM promote When the company was purchased in April of 2013 and the decision was made to close all stores outside of the greater Minnesota area, I acquired all 16 Cleveland stores and successfully led the entire market through the 6 month closure process by motivating and inspiring the team to maintain excellence and continue to drive financial results, keep turnover low, morale high, and teams engaged in a dynamic and unstable environment.

Training Store Manager
January 2009 to January 2012Coen Markets, Inc. － Shelocta , PA

Increased weekly average sales volume by 21% from 2009-2012; year over year sales growth of 11.2% at the time of promotion Grew year end store profit by more than 40% during tenure Grew traffic 8.6% year over year Delivered a Perfect P&L in the final 2 years of tenure by meeting all targets for sales, traffic, labor, COGs, operating expenses, controllable profit, and cash flow Produced consistent customer satisfaction scores of 85%--well above company target of 70% Earned an above company, region, and district average Team Member Engagement Survey score of 96% Successfully trained and assessed all newly promoted and hired internal and external Store Managers in the district in accordance with the company Manager in Training program Proven ability to create a talent pipeline exemplified by externally recruiting 1 Store Manager, promoting 3 internal Store Managers and 2 internal Assistant Store Managers Awarded Store Manager of the Year 2011.

Training Store Manager
January 2006 to January 2009Coen Markets, Inc. － Somerset , PA

Promoted to Training Store Manager within 90 days of promotion to SM.
Awarded Core Value Award for "Enjoy What You Do" in 2007.
Successfully trained and developed at the SM level many new Managers, a District Manager, as well as a Director of Operations.
Selected to participate in a round table event which lead to the redefinition of the Shift Supervisor role and the creation of the SS Competencies.

Shift Supervisor
January 2004 to January 2006G4s － Bellevue , NE

Fine Dining Server
January 2000 to January 2004Sage Hospitality Resources, Llp － New Orleans , LA

Shift Supervisor
January 1997 to January 1999G4s － Bellflower , CA

Education

B.A : Sociology, 2003University of AkronSociology

Skills

budgeting, cash flow, coaching, concept, customer satisfaction, finance, financial, General Manager, inventory, Director, managing, market, POS, processes, profit, promotion, purchasing, recruiting 1, sales, Store Manager, strategy, Supervisor, year end

Resume Overview

School Attended

University of Akron

Job Titles Held:

District Manager
Training Store Manager
Shift Supervisor
Fine Dining Server

Degrees

B.A : Sociology , 2003

District Manager Resume Example

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