district manager resume example with 12+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

District Manager with demonstrated experience managing company assets and developing people for future growth. Strategic planner talented in seeing multiple options for improvement, operational streamlining and potential growth.

  • Collaborated with cross functional leaders and influenced leadership in the development of transforming a market and build a model for future challenged markets.
  • Strategized a plan for team of 7 high potential store managers from across the U.S business to drive a market transformation through partner care initiatives and operational excellence for Buffalo market
  • Influenced leadership decisions and working alongside legal team for labor relations in a union petitioned market, shared best practices with leaders in Area 75 (NYM) to support current petitioned stores
  • Created a hiring/staffing strategy for challenged remote seasonal market that has influenced a new approach that equates to profitability for stores and high customer service results.
  • Co-created DM prioritizing and planning virtual workshop for New York Metro that supported region in closing gaps with operational excellence
  • Collaborated with design team to re-design store layouts to support increase in MOP and storage restrictions equating to increase of partner engagement, sales and customer connection scores
  • Leadership skills
  • Strategic planning
  • Operations management
  • Business planning
  • Consulting
  • Cross functional business leader
Work History
03/2016 to Current District Manager Guild Holdings Company | Swansea, IL,

  • Supervised 13 locations to enforce high-quality standards of operation through strategic plans focused on operational excellence and partner care resulting in low turn over % ,increase in hourly promotions, and sales growth.
  • Met deadlines by proactively managing individual/team tasks through streamlining processes via virtual platform Teams, One Note, SmartSheets and Excel
  • Located, developed and promoted talented partners to cultivate collaborative problem solving via round tables hosted within all stores and through virtual platforms
  • Created virtual development workshops via Teams for future leaders to ensure a consistent pipeline existed, promoted 8 barista's to shift supervisors within 3 months from this workshop.
  • Coordinated with district managers across Area 75 to actualize strategies for improving performance and growing circulation volumes/sales
  • Conceptualized and implemented operational strategy with RD's and DM's across New York Metro to impact community and increase partner engagement for global month of good, created first Partner's for Sustainability initiative in New York Metro and Pride Alliance impact/representation for World Pride held in NYC
09/2021 to 01/2022 District Support Manager Sigue Corp | Lincoln, NEBRASKA,
  • Established/strategized support store manager schedules to account for changing partner levels and had a positive impact for hourly partners.
  • Assessed partner performance and influenced DM for partner planning, informed them of potential risk and how to mitigate that risk.
  • Monitored partner and customer interactions to assess quality of service, provided insight for District Manager to pivot their direction/focus
  • Assessed previous resolutions to uncover deficiencies in operations and develop improvements partnering with facilities, DM, RD, RVP, and Partner Relations.
  • Developed detailed plans based on broad guidance and direction to ensure partner care,operational excellence, and partner development was a priority
  • Communicated best practices among on-site and external partners/employees to align efforts and goals orientated in efficiency of store layouts and cleanliness
  • Evaluated existing operations and current market trends to identify necessary improvements and influence DM to adapt their plan for their market
  • Reviewed established policies and procedures to take on temporary leadership position that motivated employees to lead through change while facilitating smooth operations.
06/2016 to 09/2016 New Store Opener for License Starbucks Life Storage Inc. | Austin, TX,
  • Trained 20-30 team members in successful strategies to meet operational and sales targets.
  • Created training plan that was implemented after role by license DM and used with future NSO's
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Opened locations in JP Morgan, Target, Stony Brook University, and Grocery Chain
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Mentored new sales associates to contribute to store's positive culture.
03/2009 to 12/2015 Store Manager Starbucks Coffee Company | City, STATE,
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.

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  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Expected in to to Bachelor Of Applied Studies | Multi-/Interdisciplinary Studies SUNY Stony Brook, Stony Brook, NY GPA:
Additional Information

Partners for sustainability, Long Island Chapter Director 2020-2021

Pride Alliance Board 2019-2020

Costa Rico Origins Alumni 2016

Spirit of Starbucks Award 2022
District Manager of the Quarter 2021
Bravo Starbucks Award 2020
Store Manager of the Quarter 2015

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Resume Overview

School Attended

  • SUNY Stony Brook

Job Titles Held:

  • District Manager
  • District Support Manager
  • New Store Opener for License Starbucks
  • Store Manager


  • Bachelor Of Applied Studies

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