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District Manager Resume Example

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DISTRICT MANAGER
Executive Profile

Innovative executive and business professional experienced in high-volume, multi-unit spa and business operations. Desires a high-level position in a professional corporate environment.

Skill Highlights
  • Leadership/communication skills
  • Business operations organization
  • Client account management
  • Human resources
  • Budgeting expertise
  • Negotiations expert
  • Employee relations
  • Self-motivated
  • Customer-oriented
  • P&L Management
  • Multi-Unit Operations Management
  • Organizational Restructure and Change
  • Acquisition operations and employee cultural improvements

  • Purchasing
  • Service Quality Improvement
  • Staff Retention Programs
  • Staff Motivation
  • Staff Training
  • Member Retention
  • Time Management
  • Training and Development
  • Employee Scheduling
  • Event Management and Promotion
  • Expense Control
  • Vendor Negotiations
  • Inventory Control
  • Cultural Communications
Professional Experience
District ManagerApr 2014 to Current
Massage Envy Spa － New Orleans, Louisiana

•Responsible for overseeing operations in the New Orleans area owned spa locations for SunRay Companies.

•Provide direct assistance to General Managers and oversee 80-100 employees.

•Assist General Managers in recruiting efforts for all positions.

•Develop Quarterly Business Plans for each unit and developing strategic plans.

•Develop budgeting throughout locations and implement cost control efforts.

•Assist the VP of Operations in all operational efforts in improving, developing, and implementing strategic efforts in operations.

•Provides Training and Development in Leadership, Management, Sales, and Therapeutic services.

•Responsible for opening new locations in all aspects of operations and training.

•Responsible for acquisition improvements and implementing cultural changes.

•Host weekly and monthly training and leadership conference calls.

•Assists General Managers in monthly staff meetings.

•Attend regional management and industry trainings for career development

Regional Operations ManagerJun 2012 to Apr 2014
Massage Envy Spa － Baton Rouge, LA
  • Responsible for operational business consulting with Franchise Owners in Louisiana and the Mississippi Gulf Coast.
  • Assist in HR efforts in recruiting for the region.
  • Assist in sales training for all current locations and future openings.
  • Provide helpful spreadsheets and tools to assist in organizing each location.
  • Responsible for quality control audits quarterly.
  • Responsible for assisting Franchise Owners and Regional Developer in Pre-OSR and ROSR standards.
  • Provides quarterly audits for the OSR and ROSR.
  • Acts as Spa Manager for two Franchise locations including overseeing over 60 employees.
  • Aid Franchise Owners in new spa openings and grand openings.
  • Attend and report statuses at weekly management meetings.
  • Hold monthly staff meetings and bi-monthly management meetings.
  • Actively assist Regional Developer in regional spa franchise operations Attend regional management and industry trainings for career development Oversee and manage the daily operations of the spa consisting of 12 service rooms.
  • Sets all membership and retail sales goals.
  • Responsible for achieving and maintaining all membership sales goals.
  • Manages Licensed Massage Therapists, Sales Associates, and Administration.
  • Train, coach, and evaluate all employees quarterly for their performances.
  • Developing and creating staff work schedules.
  • In control of all human resource functions for all staffing purposes.
  • Answers phone calls, sets appointments, and greets guests upon arrival.
  • Process bi-monthly payroll.
  • Holds monthly meetings for the entire staff for motivation and training purposes.
  • Attends marketing events to educate the public on our professional, convenient, and affordable services.
  • Monitors mystery shopper reports on a weekly basis and provides assistance and counseling to employees as needed.
  • And/or makes adjustments to the clinic as needed.
  • Responsible for monitoring and decreasing member and employee retention.
  • Responsible for collections of membership dues.
  • Responsible for designing and operating the clinic budget.
  • Responsible for designing and maintaining a fun friendly culture.
Spa ManagerMar 2009 to Jun 2012
Massage Envy Spa － Baton Rouge, LA
  • Oversee and manage the daily operations of the clinic consisting of 12 service rooms.
  • Sets all membership and retail sales goals.
  • Responsible for achieving and maintaining all membership sales goals.
  • Manages over 30 employees consisting of Licensed Massage Therapists, Estheticians, Sales Associates, and Administration.
  • Train, coach, and evaluate all employees quarterly for their performances.
  • Developing and creating staff work schedules.
  • In control of all human resource functions for all staffing purposes.
  • Answers phone calls, sets appointments, and greets guests upon arrival.
  • Process bi-monthly payroll
  • Holds monthly meetings for the entire staff for motivation and training purposes.
  • Attends marketing events to educate the public on our professional, convenient, and affordable services.
  • Monitors mystery shopper reports on a weekly basis and provides assistance and counseling to employees as needed, and/or makes adjustments to the clinic as needed.
  • Responsible for monitoring and decreasing member and employee retention.
  • Responsible for collections of membership dues.
  • Responsible for designing and operating the clinic budget.
  • Responsible for designing and maintaining a fun friendly culture.
  • Proven awarded success in turning this Franchise location over 400% in one year eliminating a foreseen closure.
Staffing ManagerJun 2005 to Mar 2009
Lofton Staffing － Baton Rouge, LA
Property Manager Jun 2002 to Jun 2005
The Mitchell Company － Baton Rouge, LA
Spa ManagerFeb 2001 to Jun 2002
Earthsaver's Spa － Baton Rouge, LA
Education
MBA, Business 2007University of Phoenix － Baton Rouge, LA

3.32 GPA

Bachelor of Science, Business Management2006University of Phoenix － Baton Rouge, LA

3.17 GPA

Massage Therapy Diploma, Massage Therapy1996Massage Therapy Medical Training College － Baton Rouge, LA
Computer Skills

Millennium Spa Software, Microsoft Word, Excel, and Powerpoint.

Professional Affiliations

Louisiana State Board of Massage Therapy License #LA0724 1996-2014

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Resume Overview

Companies Worked For:

  • Massage Envy Spa
  • Lofton Staffing
  • The Mitchell Company
  • Earthsaver's Spa

School Attended

  • University of Phoenix
  • Massage Therapy Medical Training College

Job Titles Held:

  • District Manager
  • Regional Operations Manager
  • Spa Manager
  • Staffing Manager
  • Property Manager

Degrees

  • MBA , Business 2007
    Bachelor of Science , Business Management 2006
    Massage Therapy Diploma , Massage Therapy 1996

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