District Manager Resume Example
Innovative executive and business professional experienced in high-volume, multi-unit spa and business operations. Desires a high-level position in a professional corporate environment.
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Dick's Sporting Goods Inc － Omaha , NE
•Responsible for overseeing operations in the New Orleans area owned spa locations for SunRay Companies.
•Provide direct assistance to General Managers and oversee 80-100 employees.
•Assist General Managers in recruiting efforts for all positions.
•Develop Quarterly Business Plans for each unit and developing strategic plans.
•Develop budgeting throughout locations and implement cost control efforts.
•Assist the VP of Operations in all operational efforts in improving, developing, and implementing strategic efforts in operations.
•Provides Training and Development in Leadership, Management, Sales, and Therapeutic services.
•Responsible for opening new locations in all aspects of operations and training.
•Responsible for acquisition improvements and implementing cultural changes.
•Host weekly and monthly training and leadership conference calls.
•Assists General Managers in monthly staff meetings.
•Attend regional management and industry trainings for career development
Brenntag － Tulsa , OK
- Responsible for operational business consulting with Franchise Owners in Louisiana and the Mississippi Gulf Coast.
- Assist in HR efforts in recruiting for the region.
- Assist in sales training for all current locations and future openings.
- Provide helpful spreadsheets and tools to assist in organizing each location.
- Responsible for quality control audits quarterly.
- Responsible for assisting Franchise Owners and Regional Developer in Pre-OSR and ROSR standards.
- Provides quarterly audits for the OSR and ROSR.
- Acts as Spa Manager for two Franchise locations including overseeing over 60 employees.
- Aid Franchise Owners in new spa openings and grand openings.
- Attend and report statuses at weekly management meetings.
- Hold monthly staff meetings and bi-monthly management meetings.
- Actively assist Regional Developer in regional spa franchise operations Attend regional management and industry trainings for career development Oversee and manage the daily operations of the spa consisting of 12 service rooms.
- Sets all membership and retail sales goals.
- Responsible for achieving and maintaining all membership sales goals.
- Manages Licensed Massage Therapists, Sales Associates, and Administration.
- Train, coach, and evaluate all employees quarterly for their performances.
- Developing and creating staff work schedules.
- In control of all human resource functions for all staffing purposes.
- Answers phone calls, sets appointments, and greets guests upon arrival.
- Process bi-monthly payroll.
- Holds monthly meetings for the entire staff for motivation and training purposes.
- Attends marketing events to educate the public on our professional, convenient, and affordable services.
- Monitors mystery shopper reports on a weekly basis and provides assistance and counseling to employees as needed.
- And/or makes adjustments to the clinic as needed.
- Responsible for monitoring and decreasing member and employee retention.
- Responsible for collections of membership dues.
- Responsible for designing and operating the clinic budget.
- Responsible for designing and maintaining a fun friendly culture.
Four Seasons Hotels Inc － Chicago , IL
- Oversee and manage the daily operations of the clinic consisting of 12 service rooms.
- Sets all membership and retail sales goals.
- Responsible for achieving and maintaining all membership sales goals.
- Manages over 30 employees consisting of Licensed Massage Therapists, Estheticians, Sales Associates, and Administration.
- Train, coach, and evaluate all employees quarterly for their performances.
- Developing and creating staff work schedules.
- In control of all human resource functions for all staffing purposes.
- Answers phone calls, sets appointments, and greets guests upon arrival.
- Process bi-monthly payroll
- Holds monthly meetings for the entire staff for motivation and training purposes.
- Attends marketing events to educate the public on our professional, convenient, and affordable services.
- Monitors mystery shopper reports on a weekly basis and provides assistance and counseling to employees as needed, and/or makes adjustments to the clinic as needed.
- Responsible for monitoring and decreasing member and employee retention.
- Responsible forcollections of membership dues.
- Responsible for designing and operating the clinic budget.
- Responsible for designing and maintaining a fun friendly culture.
- Proven awarded success in turning this Franchise location over 400% in one year eliminating a foreseen closure.
Elior － Moosic , PA
Harris County － Highlands , TX
Four Seasons Hotels Inc － Silicon Valley , CA
3.32 GPA
3.17 GPA
Millennium Spa Software, Microsoft Word, Excel, and Powerpoint.
Louisiana State Board of Massage Therapy License #LA0724 1996-2014
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Resume Overview
School Attended
- University of Phoenix
- Massage Therapy Medical Training College
Job Titles Held:
- District Manager
- Regional Operations Manager
- Spa Manager
- Staffing Manager
- Property Manager
Degrees
- MBA , Business 2007
Bachelor of Science , Business Management 2006
Massage Therapy Diploma , Massage Therapy 1996
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