High-energy Manager successful in building and motivating dynamic teams. Organized and diligent, with excellent written, oral and interpersonal communication skills.
Overseeing and Managing a staff of 22 employees in multiple accounts.
Interviewing and New Hire Process.
Communicating with clients to ensure customer satisfaction.
Training of all new hires and retaining of existing employees.
Project refinishing of warehouse and office floors.
Repair and installation of equipment.
Responsible for all customer care for automotive services.
Scheduling of vehicle services and following up with recommended repairs.
Determining causes of operating errors and resolving issues.
Explained work completed to customers and followed up on work recommended.
Handled customer complaints in a timely and professional manner.
Managed a team of technicians who completed recommended service and repaired.
Advised customers about necessary service for routine maintenance.
Confer with customers about inspection results and recommend corrective services.
Explained the work performed and charges to customer as well as handle customer complaints.
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