Superb multi-unit manager who excels at building teams and enforcing a high level of quality in products and services.
Multi-unit operations management
Troubleshooting and problem solving
Retail North America Hiring Manager of the Quarter
Spirit of Starbucks- Community Engagement
Spirit of Starbucks - Achieving Results
Overall District Manager of the Year
Partner District Manager of the Year
Customer District Manager of the Year
Starbucks Coffee CompanyNashville, TNDistrict Manager02/2013 to Current
Set Strategic direction of work group of over 300 employees leading to $20 million in annual sales.
Selected to lead a Store Roles Pilot for Retail North America which included creating structure, training, and systems to facilitate the program for North America Launch.
Crafted Coffee Master Experience to maximize Coffee Master Training program that resulted in continued education of over 200 local employees.
Established a track record for inspiring and retaining high potential talent that drives business results with integrity and passion for continuous improvement.
Pasadena, CADistrict Manager02/2008 to 02/2013
As the Regional Community Lead, collaborated with Corporate Community Investment Team, Executive Leadership, Los Angeles County Elected Officials and numerous local NGOs to engage thousands of Starbucks employees in community involvement and service throughout California.
Served as a district manager coach, equipping new district managers to successfully transition and function in role delivering measurable results.
Partnered with store manager team to discover unique satisfaction drivers for diverse market resulting in district overall customer satisfaction increasing from 59% to 85%.
Los Angeles, CADistrict Manager02/2006 to 02/2008
Developed a legacy for inspiring employee commitment to new company products, resulting in district product performance in top quartile for Warming, VIA Ready Brew, and Verismo.
La Canada, CAStore Manager01/2003 to 01/2006
Coached and developed employees to standards, consistently monitored and managed staffing levels and deployment practices, implementing changes that led to top customer transactions in Area 42 and $1.7 million in yearly sales.
Fort Collins, COAssistant Store Manager, Shift Supervisor02/2001 to 02/2003
Pikes Perk Coffee and Tea House Colorado Springs, COMultiple Store Supervisor02/1997 to 02/2001
Assisted with new store locations, from initial site selections and budgeting, to stock levels, staffing requirements, and grand-opening events.
Bachelor of Science:Consumer and Family StudiesColorado State University, Fort Collins, COConsumer and Family Studies