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distribution center operations manager resume example with 8 years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

I am a hardworking employee with over 5 years of inventory control, Supervisor and Operation Manager experience. I am a leader with an extremely positive demeanor and strong work ethic. I am trained in management, operations, planning, inventory control, receiving, ordering, slotting, product knowledge, system knowledge, cash handling, organizing, problem solving, time management multitasking abilities and many more. I am committed to maintaining professional relationships with managers, associates and customers to increase profitability and drive business results. I received an outstanding performance award for the year of 2021 that was recognized by the CEO and have been known to be recognized corporate wide. I am enthusiastic and extremely passionate in my work and constantly motivated to learn and grow.

Skills
  • Inventory Management
  • Customer Service
  • Warehouse organization
  • Receiving and processing
  • Relationship development
  • Problem resolution
  • Excel
  • Managerial Experience
  • Safety and compliance
  • Time management
  • Customer service
  • Product knowledge
  • MS Office
  • Clear Communication
  • Product Specifications
  • Slotting
  • Product knowledge
  • RF Scanner usage
  • Item Set Up
  • Warehouse Systems
  • AS400 Knowledge
  • Highjump Knowledge
  • Location Set Up
  • Reach Truck Experience
  • Order Picker Experience
  • Clamp/Fork Lift Experience
  • Electric Pallet Jack Experience
  • Supervision & Leadership
  • Critical Thinking
  • Relationship Building
  • Active Listening
  • People Skills
  • Organizational Skills
  • Team Management
  • Computer Skills
  • Planning & Organizing
  • Reliable & Trustworthy
  • Microsoft Office
Experience
06/2022 to 03/2023
Distribution Center Operations Manager Autozone Pawtucket, RI,
  • Supervised, trained and guided team by coaching on daily activities.
  • Oversaw production, quality control and material handling operations and made improvements.
  • Implemented a liquidation program helping the company save up to $15,000 within one month.
  • Executed new safety rules and procedures and trained all warehouse employees on these measures to reduce workplace accidents.
  • Identified logistics issues and immediately conducted research to determine best possible solutions.
  • Oversaw both incoming and outgoing shipments, verifying orders were picked and shipped or placed into inventory accurately and efficiently.
  • Managed all aspects, including activities and 120 employees for successful operation of 1.2 million square foot warehouse.
  • Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing [Task].
  • Supervised activities of workers engaged in receiving, storing and shipping products or materials.
  • Prepared inventory for shipment by attaching tags and labels.
  • Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
  • Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
  • Implemented on-the-job training activities to cross-train employees on various tasks.
  • Identified opportunities to reduce cost and improve productivity.
  • Consistently met company and department objectives within budget and time constraints.
  • Handled departmental scheduling to maintain proper staffing for shifts.
  • Created and enforced policies and procedures for entire logistics team.
  • Directed investigations to verify and resolve customer or shipper complaints.
  • Restructured warehouse picking locations and reserved slots to achieve maximum employee productivity.
  • Implemented and planned warehouse safety and security programs and activities.
  • Analyzed various aspects of corporate logistics to determine most cost-effective or efficient means of transporting products.
  • Developed and documented standard and emergency operating procedures for receiving and shipping products or materials.
  • Monitored product import or export processes to verify compliance with regulatory or legal requirements.
  • Negotiated with carriers and warehouse operators for services and preferential rates.
  • Implemented bar coding system to identify location and quantities of requested items.
  • Established or monitored specific supply chain-based performance measurement systems.
04/2022 to 06/2022
Upholstery Receiving Supervisor Crane Worldwide Logistics Stoneham, MA,
  • Maintain policies and procedures.
  • Partner with departments to unload what is needed to fulfill customers orders.
  • Direct and coordinate roles and responsibilities of receiving floor staff with efficiency and intelligence.
  • Prepared incident reports and gathered data when accidents occurred on receiving floor.
  • Conducted employee training and onboarding processes with strategic goals in mind.
08/2020 to 04/2022
Inventory Control Supervisor Wastequip Vineland, NJ,
  • Assisted in Item and location set up.
  • Assisted in preventing shipping back orders.
  • Maintained control of cycle counts, physical inventory and discrepancy research.
  • Collaborated with other departments within facility to educate and understand how functions affect inventory.
  • Traced item history to determine reason for discrepancies between inventory and stock control records.
  • Inventoried warehouse stock on monthly, quarterly and annual basis.
  • Processed damaged goods and completed wasted inventory paperwork.
  • Motivated and managed performance, activities, and responsibilities of Inventory Control Team.
  • Processed and reported quality issues.
  • Motivated workers to exceptional performance through implementation of new strategies.
06/2020 to 08/2020
Customer Service Manager Home Depot Lithia Springs, GA,
  • Handel incoming calls from customer and manage escalated needs
  • Evaluate customer information to explore issues, develop potential solutions and maintain high-quality service
  • Resolved customer service issues using company processes and policies
  • Greeted customers and listened closely to problems described to determine solutions
  • Maintain clean office
  • Create work schedules
  • File Daily Paperwork
  • Balance nightly deposits
  • Collected and account for customer payments ranging between $100 and $15,000
  • Schedule home deliveries
  • Open Technician cases
03/2018 to 05/2020
Regional Merchandising Manager Vera Bradley, Inc. Pleasant Prairie, WI,
  • Supervised all Merchandisers in all 7 Washington Ashley Homestore locations
  • Ran and oversaw daily inventory reports for all stores
  • Hired, trained, and coached all store merchandisers in pricing, monitoring inventory, daily reports, cycle counts and maintaining showroom floor
  • Monitored all building transfers and Merchandise Transfers
  • Participated in weekly warehouse meetings to assist in moving discontinued merchandise efficiently through stores
  • Maintained excellent attendance record, consistently arriving to work on time
  • Oversaw store openings
  • Conducted audits
  • Participated in all store inventories
  • Assisted in all store monthly cycle counts and looked into any and all issues
03/2017 to 10/2018
Store Merchandiser Ashley Furntiure City, STATE,
  • In charge of pulling reports monitoring and reviewing store inventory
  • Updated pricing and signage to complete product displays
  • Presented store update suggestions and layouts
  • Assisted in showroom design to more effectively present product
  • Researched and solved Inventory problems and issues
  • Ordered product needed to maintain the showroom floor
  • Monitored sales on collections/sets to keep the flow of product moving
  • Off loaded and received all merchandise coming into the store
  • Planned for biweekly MTOs (Merchandise Transfer Orders)
  • Conducted Weekly Cycle Counts
  • Assisted in 20 Store Openings in various states including California, Arizona, Oregon, Washington, and Idaho
  • Participated in Corporate Velocity Walks
01/2015 to 02/2017
Stock Room Associate Torid City, STATE,
  • Established Associate
  • Participated in full inventory audits
  • Accepted delivered packages, verified products and checked delivery totals to keep system records current and accurate
  • Assisted maintenance team with organizing and cleaning warehouse, stockroom and store near shift close
  • Processed shipment fast and efficiently
Education and Training
Expected in to to
High School Diploma:
West Covina High School - West Covina ,
GPA:
Expected in to to
: Business
Chaffey College - Rancho Cucamonga, CA
GPA:
Accomplishments

    Outstanding Performance Award for 2021

Certifications

I am clamp, order picker, reach truck and pallet jack trained.

Activities and Honors
  • Outstanding Performance 2021

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Resume Overview

School Attended

  • West Covina High School
  • Chaffey College

Job Titles Held:

  • Distribution Center Operations Manager
  • Upholstery Receiving Supervisor
  • Inventory Control Supervisor
  • Customer Service Manager
  • Regional Merchandising Manager
  • Store Merchandiser
  • Stock Room Associate

Degrees

  • High School Diploma

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