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dispatcher resume example with 17 years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Dependable Dispatcher offering [Number] years of experience maintaining tight delivery schedules and keeping customers satisfied. Stellar skills in clear and professional team and customer communication. Enthusiastic about driving improvements to business operations. Skilled Dispatcher with [Number] years of experience. Adept at coordinating schedules and field personnel to provide efficient service to customers. Well-versed in shipping and emergency policies, delivery requirements and driver practices. Knowledgeable Dispatcher with [Number] years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls. Proficient [Job Title] with experience in employee training and guidance, schedule management and log updates. Successful history optimizing productivity, efficiency and dispatch procedures. Expertise in [Software]. Talented [Job Title] and team leader offering [Number] years of success in [Type] environments. Strategic thinker with [Area of expertise] proficiency. Offers proven ability to build effective teams and [Task]. Committed to identifying and leveraging opportunities for growth. Certified in [Area of certification].

Skills
  • Monitoring field personnel
  • Service planning
  • Processing orders
  • Adjusting routes
  • Improving operations
  • Data entry
  • Administrative support
  • Team building
  • Project organization
  • Customer service
  • Organization
  • Communications
  • Planning and coordination
Experience
10/2010 to Current Dispatcher Pacific Office Automation | Spokane, WA,
  • Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.
  • Answered customer requests with information about product availability, shipping information and status updates.
  • Trained over [Number] employees on accurate triaging and dispatching procedures while personally handling [Number] daily calls.
  • Kept detailed and updated records of calls in physical and electronic databases.
  • Supervised driver dispatching, route planning and vehicle tracking for over [Number] [Job title] drivers.
  • Communicated with individuals within inbound call center setting to complete dispatch support for [Type] calls.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
  • Coordinated order processing, pick sheet running and invoice printing, as well as shift shipping logs and paperwork submissions.
  • Managed daily delivery and work schedules to maximize coverage.
  • Answered [Number] calls per [Timeframe] to answer customer questions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
10/2010 to Current Transport Driver Cemex Usa | Decatur, AL,
  • Kept customers satisfied and loyal by completing timely and accurate deliveries.
  • Completed daily logs and issued papers to customers.
  • Planned efficient routes and adjusted strategies based on current weather and traffic information.
  • Worked with dispatch to update routes and inform customers of delays.
  • Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance.
  • Managed proper transportation of dangerous goods such as [Type] and [Type] with no incidents.
  • Demonstrated safe driving by observing all road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
  • Inspected vehicle prior to and after completing each shift, noting any damage or issues in detailed logs.
  • Responded quickly to customer complaints and gathered all pertinent information to make educated decisions for remediation.
  • Observed all driving regulations and safety procedures, maintaining [Number]% safe driving record.
  • Picked up clients or vehicles and drove property to specified receiving agency or location.
  • Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
05/2004 to 05/2017 Machine Operator Tempur Sealy International, Inc | Mount Sterling, KY,
  • Detected work-piece defects and machine malfunctions, maintaining machines to prevent future issues.
  • Selected proper cutting tools and calculated correct parameters to manufacture quality parts.
  • Executed bench, machine and hand tool work by shaping, fitting and assembling machine parts from metal stock.
  • Lubricated parts and performed minor maintenance to improve machine function.
  • Operated multiple fabricating machines, including cutoff saws, shears, rolls, brakes, presses and forming or spinning machines.
  • Obtained appropriate tooling and fixtures to revise setups on calibrated test strands.
  • Set up machines for various jobs to maintain high-quality manufacturing and waste reduction.
  • Established and adjusted feed rates and cutting parameters to keep operations in line with production demands.
  • Operated various [Type] gauges to inspect pieces after production completion.
  • Fastened and adjusted jigs and stops on machine tables to facilitate positioning of materials.
  • Used templates and hand tools to adjust machinery including alignment of drills, dies, and cutters.
  • Oversaw machine operation to identify defects or malfunctions, making adjustments as necessary.
  • Adjusted guides and holding devices, reducing errors from potential misalignment or product movement.
  • Read diagrams and work orders to coordinate machine schedule.
06/2007 to 08/2008 Machine Operator Tempur Sealy International, Inc | New Albany, IN,
  • Detected work-piece defects and machine malfunctions, maintaining machines to prevent future issues.
  • Selected proper cutting tools and calculated correct parameters to manufacture quality parts.
  • Established and adjusted feed rates and cutting parameters to keep operations in line with production demands.
  • Maintained assigned equipment and performed daily inspections to increase equipment lifetimes and cut costs [Number]%.
  • Operated various [Type] gauges to inspect pieces after production completion.
  • Documented daily production data and submitted accurate time logs to keep management up-to-date, using [Software].
  • Painted and applied protective coatings to various parts to prevent water, oxygen and electrolytes from coming in contact with metal.
  • Set up and operated machines such as [Type] and [Type] to create high-quality [Industry] products.
  • Oversaw machine operation to identify defects or malfunctions, making adjustments as necessary.
  • Adjusted guides and holding devices, reducing errors from potential misalignment or product movement.
  • Measured and inspected finished products for defects, and compared to work instructions for accuracy.
Education and Training
Expected in 05/2002 to to High School Diploma | Bamberg-Ehrhardt High School, Bamberg, SC GPA:
Expected in to to | Early Childhood Education Denmark Technical College, Denmark, SC GPA:
Certifications
  • First Aid/CPR

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Resume Overview

School Attended

  • Bamberg-Ehrhardt High School
  • Denmark Technical College

Job Titles Held:

  • Dispatcher
  • Transport Driver
  • Machine Operator
  • Machine Operator

Degrees

  • High School Diploma
  • Some College (No Degree)

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