Creative and resourceful community service professional talented at quickly mastering new skills and processing new information. Diplomatic and gracious with a desire to deliver exceptional customer service.
Under supervision, provides communication and support services to the police and fire departments. Inputs and accesses information automated law enforcement systems. Coordinates dispatching of emergency police, fire and other public safety equipment by receiving and transmitting radio calls. Inputs and retrieves computer data quickly. Types letters, forms and reports on computer keyboards. Processes emergency requests for service. Answers questions and provides information to the publc over the telephone. Makes entries into automated record files. Maintains accurate, up-to-date files and logs. Relates effecively to those contacted in the course of work. Prepares reports as required. Uses good judgment in making decisions, in emergency and routine situations. Performs other duties as required.
Uses a computer-aided dispatch system, receive emergency calls from the public requesting police, fire, medical or other emergency services. Determine the nature and location of the emergency; determine priorities, and dispatch police, fire ambulance or other emergency units as necessary and in accordance with established procedures. Receive and process 911 emergency calls, maintain contact with all units on assignment, maintain status and location of police and fire units. Monitor direct emergency alarms, answer non-emergency calls for assistance. Enter, update and retrieve information from a variety of computer systems. Receive requests for information regarding vehicle registration, driving records and warrants, and provides pertinent data. Monitor several complex public safety radio frequencies. Operate a variety of communications equipment, including radio consoles, telephones and computer systems.
•Verifies test requisitions by comparing information with nursing station log; bringing discrepancies to the attention of unit personnel.
•Verifies patient by reading patient identification.
•Obtains blood specimens by performing venipunctures and fingersticks.
•Maintains specimen integrity by using aseptic technique, following department procedures; observing isolation procedures.
•Collects therapeutic drug-monitoring assays by collaborating with nursing personnel to ensure appropriate drug dose to collection time.
•Tracks collected specimens by initialling, dating, and noting times of collection; maintaining daily tallies of collections performed.
•Monitors glucose levels by performing bedside glucose tests; recording results; reporting results to unit nurse-manager.
•Performs bleeding-times tests by entering results to the computer; notifying pathologist of results falling outside normal ranges.
•Maintains quality results by following department procedures and testing schedule; recording results in the quality-control log; identifying and reporting needed changes.
•Maintains safe, secure, and healthy work environment by following standards and procedures; complying with legal regulations.
•Resolves unusual test orders by contacting the physician, pathologist, nursing station, or reference laboratory; referring unresolved orders back to the originator for further clarification; notifying supervisor of unresolved orders.
•Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
•Serves and protects the hospital community by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements, and jcaho standards.
•Enhances phlebotomy department and hospital reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Emergency Medical Technicians-Basic (EMT-B) respond to emergency calls to provide efficient and
immediate care to the critically ill and injured, and to transport the patient to a medical facility.
After receiving the call from the dispatcher, the EMT-B drives the ambulance to address or location given,
using the most expeditious route, depending on traffic and weather conditions. The EMT-B must observe
traffic ordinances and regulations concerning emergency vehicle operation.
functions in uncommon situations;
has a basic understanding of stress response and methods to ensure personal well-being;
has an understanding of body substance isolation;
understands basic medical-legal principles;
functions within the scope of care as defined by state, regional and local regulatory agencies;
complies with regulations on the handling of the deceased, notifies authorities and arranges for
protection of property and evidence at the scene.
Upon arrival at the scene of crash or illness, the EMT-B parks the ambulance in a safe location to
avoid additional injury. Prior to initiating patient care, the EMT-B will also "size-up" the scene to
determine: that the scene is safe; the mechanism of injury or nature of illness; the total number of patients;
and to request additional help, if necessary. In the absence of law enforcement, the EMT-B creates a safe
traffic environment, such as the placement of road flares, removal of debris and redirection of traffic for the
protection of the injured and those assisting in the care of injured patients. The EMT-B determines the
nature and extent of illness or injury and establishes priority for required emergency care. The EMT-B
renders emergency medical and or trauma care, to adults, children and infants based on assessment
findings. Duties include but are not limited to:
opening and maintaining an airway;
administering cardiopulmonary resuscitation, including use of automated external defibrillators;
providing prehospital emergency medical care of simple and multiple system trauma such as:
- controlling hemorrhage,
- treatment of shock (hypoperfusion),
- bandaging wounds,
- immobilization of painful, swollen, or deformed extremities,
- immobilization of painful, swollen, or deformed neck or spine;
providing emergency medical care to:
- assist in emergency childbirth,
- manage general medical complaints of altered mental status, respiratory, cardiac, diabetic,
allergic reaction, seizures, poisoning behavioral emergencies, environmental emergencies, and
psychological crises. Additional care is provided based upon assessment of the patient and
obtaining historical information.
searching for medical identification emblems as a guide to appropriate emergency medical care.
assisting patients with prescribed medications, including sublingual nitroglycerin, epinephrine autoinjectors
and hand-held aerosol inhalers.
administration of oxygen, oral glucose and activated charcoal.
reassuring patients and bystanders by working in a confident, efficient manner.
avoiding mishandling and undue haste while working expeditiously to accomplish the task.
Police departments use one or several computer systems. Many of these systems have a
central computer shared by numerous departments. LEADS is an example of a shared computer into which
agencies pool information and, as a result, share records with other participants. The competency of all
LEADS operators entering and accessing shared data is a primary concern and responsibility of all
participating agencies. The majority of LEADS agencies conscientiously employ, train, and supervise
LEADS operators in a manner consistent with their inherent responsibilities.
Emergency Medical Dispatch
In a medical emergency, the best response time is around four minutes. That may be too long.
What happens in those minutes before help arrives can make the difference between saving and losing a patient.
Emergency telecommunicators are a vital link in this chain of survival. This course shows you how to provide lifesaving assistance in over 40 types of medical emergencies. Designed to meet or exceed all existing standards, this course empowers students with a smart and efficient approach to Emergency Medical Dispatch (EMD).
This 24-hour core certification program is an essential component of PowerPhone's Total Response system, a comprehensive framework of protocols and quality assurance that is designed to help agencies improve the standard of care offered to communities and the safety of their first responders.
Students of PowerPhone's Emergency Medical Dispatch program are empowered with the skills necessary to handle any type of medical emergency quickly and efficiently, while applying a simple, structured formula to every call for service.
Emergency Dispatch provide certification training to emergency medical dispatchers, emergency fire dispatchers and emergency police dispatchers. Dispatchers are trained through discussion, lectures, videos, role-play and hands-on practice.
Students will be trained student to perform a variety of blood collection methods using proper techniques and precautions including: vacuum collection devices, syringes, capillary skin puncture, butterfly needles and blood culture specimen collection on adults, children and infants. Through lecture and lab experiences, students will receive training in infection prevention, proper patient identification, proper labeling of specimens, and quality assurance. Students will be taught specimen handling, processing and accessioning
EMERGENCY MEDICAL TECHNICIAN – BASIC
Module I Preparatory 21 Hours
Module II Patient Assessment 18 Hours
Module III Airway and Cardiac Arrest Management 24 Hours
Module IV Trauma Patient Management 27 Hours
Module V Medical Patient Management 27 Hours
Classroom Hours 114 Hours
Clinical Experience 10 Hours
Total Hours 130 Hours
Basic medical terminology course will provide the framework needed before advancing to a more comprehensive medical terminology course designed for those seeking to become a coder. This course will focus on the many components of a medical term and how to break down a medical term by simply knowing the meaning of the prefix or suffix. By learning the individual parts of a medical word, you will not need to memorize hundreds of complex medical terms and their definitions
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